It's common practice in Australia for LPG suppliers to charge a 'facility fee'. This might also be known as an annual fee, service charge or rental fee.
Facility fees contribute to the cost of purchasing, testing, maintaining and replacing LPG cylinders that are used to supply you with LPG. It means we can make sure that the cylinders meet the high standards of safety set by legislation that controls the gas industry.
Facility fees are typically invoiced annually in advance, and charged separately to the cost of your gas consumption. They're calculated according to the number and size of the gas cylinders provided at your premises.