We’re making changes to LPG delivery paperwork

We’ve undertaken a review of our LPG delivery service and as a result, we will no longer provide summary paper bills or dockets at the time of delivery.


Instead, we will issue bills to you after we receive confirmation of your delivery, through your preferred method of eBilling (email – free of charge) or via Australia Post (a paper bill fee may apply).

Our eBilling option is the swiftest and most convenient way of receiving your bills from us. 
 

Sign up for eBilling now


For those looking for confirmation of delivery, we have an electronic option you can opt in for which is not only great for the environment, it’s also available on the go! For more information refer to the FAQ below to see how you can stay up to date on your delivery via SMS.

Why is Origin removing this?

Using our eBill and postal methods are the most secure and detailed ways for us to display all the details of your delivery and associated charges to you.

Need help?

A list of frequently asked questions is available below where you can find more details regarding this change.

Frequently asked questions (FAQs)

Why is Origin no longer leaving anything behind when a delivery is made?

To ensure you get all the relevant information about your order, associated charges and payment information, we will process your bill after the delivery has been made. It will then be sent to you via your preferred method – email (free of charge) or Australia Post (a paper bill fee may apply).

Can I still access the bills I received historically when a delivery was made?

Absolutely. You can chat with us live during business hours to request a reprint of your bill.

Why sign up for eBilling?

Receiving your bills directly to your inbox takes away the delays of processing and navigating the Australia Post network. You’ll receive it quickly, giving you more time to pay before the due date. You won’t be charged a paper bill fee, and you will have an easily accessible copy of your bill whenever you need to refer to it.

What do I need to do in order to receive my bills by email?

It’s easy – you can register for eBilling by completing this form. We’ll take care of the rest!

And if you’re a delivery customer and include your mobile number, we’ll set you up with our real-time delivery tracking service. It’s free!

I use the bill left by the driver to know when my order has been delivered. How will I know without it?

You can enjoy real-time benefits with our LPG delivery tracking service. When your order is ready for delivery, we’ll send you a text message containing a link that allows you to track your delivery. If the delivery is due at a time that doesn’t suit you, you can even reschedule the order!

After the delivery is complete, you will receive another message to confirm. It’s how we do our bit for our customers and the planet.

To take advantage of this service, please complete the account enquiry form to provide us with your mobile number for the tracking service, and we’ll do the rest.

I don’t get bills left behind, but I do get a proof of delivery confirmation. Will I still receive these?

As part of our commitment to sustainability, we will no longer be providing any paper documentation at the point of delivery.

We are pleased to offer our customers who use exchange LPG for their home a great electronic alternative – our delivery tracking service.

Where can I find more information about delivery tracking?

Head over to our tracking page here where you will find a step-by-step guide as well as a handy video to show you how it all works.

What do I need to sign up for electronic tracking?

Your nominated mobile number that will receive the text messages for delivery notifications. It’s a little technological trick which can make a big difference to your day.

If you’ve already registered your mobile number with us, you’ll automatically receive updates via SMS.

If you are yet to register your mobile or would like to update it, head over to this form to let us know or chat with us live during business hours.

Can I opt out of these changes?

No, this change will apply to all our LPG customers. Rest assured we do have alternative options for you to choose from should you require a delivery confirmation.

What number will the SMS be sent from?

133LPG

Will I get a different link in each SMS I receive for my order?

For your ease, the web link will stay the same at each step of the delivery process.

Can I use the same link for all of my future deliveries?

To ensure we get you the right information at the right time, a unique link will be generated for you, for each delivery you request.

How long will the link be available to view after my delivery is complete?

The link will be available for 30 days following a completed delivery.

Can I view the link on my computer?

Yes. The link works on a smartphone, tablet and computer device.

When can I see live ETA tracking on the map?

In most cases, the live tracking map will be available one hour before delivery.

How early will I receive my SMS the day of my delivery?

SMS are sent after 7:30 am to ensure no disturbances early morning.

What if I can see the driver taking a wrong turn on the live map?

The driver may have to adjust their route due to road works or road closures. Rest assured, they know exactly where you are and are headed to you with your gas!