Feel at home from the get go
Your moving questions answered
Are there any fees involved with closing my account?
We don’t charge fees when you close your bottled LPG account. All you’ll need to do is pay the remaining balance in your account.
What happens to my current gas bottles?
You don’t need to do anything with your LPG bottles when you move out. Just let us know that you’re moving and you can leave the bottles on site.
What if there are gas bottles from another supplier at my new property?
When you set up an account with Origin LPG, we won’t just deliver your new bottles, we’ll also remove the old ones – even if they’re from another supplier.
Why am I being charged an annual equipment fee?
The LPG equipment fee is charged once each year for the equipment, maintenance, and servicing of the gas bottles. They are calculated according to the number and size of the bottles at your premise.
How much notice do you need?
You can arrange your move as far in advance as you like. Call 13 35 74 and we’ll take care of everything.
And if you’re in a hurry, let us know and we can arrange an earlier delivery depending on your location.
What if I need urgent LPG?
If you need urgent LPG bottles at your new home, just call us on 13 35 74 and we’ll arrange an early delivery depending on your location.
What if my new address no longer requires LPG supply?
If you’re moving out and your new home doesn’t require LPG, you can close your account by sending us a message online .
Origin LPG supplies my new home, how do I sign up?
If you’ve just moved into a new home and have been told that we supply the LPG, sign up online and order LPG when you need it.