Getting started with reading your meter

What is metered LPG?

 

Metered LPG

  • Metered gas networks supply LPG to your property when natural gas is not available.
  • Just like natural gas, metered LPG is piped directly into your home – so you have a constant gas supply.
  • Each individual home will have a gas meter connected.
  • Charges are calculated at regular intervals for the volume of gas that passes through the meter.
  • Charges are invoiced quarterly based on the amount of gas consumed, plus a daily supply charge for the length of the billing period.

 

Bulk hot water

  • Bulk hot water is found in strata complexes (such as flats, units, and apartments).
  • A central bulk hot water system means hot water is supplied to each individual apartment without a hot water tank taking up space in those apartments.
  • Each apartment will have an individual hot water meter connected.
  • Charges are calculated at regular intervals for the volume in litres of hot water measured by the hot water meter. This charge does not include the provision of the water.
  • Customers are invoiced quarterly based on the amount of hot water they consume.

Unmetered appliances

  • In some buildings we supply unmetered gas to cooking appliances, BBQs and central heating.
  • These charges are always shown as a separate charge on your invoice.
  • Unmetered supply charges are calculated as a daily rate for the length of your billing period.

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How to read your meter

1. Find your meter

The most common place to find your LPG or water meter is:

  • Front of your house
  • Garage
  • Porch
  • External wall
  • Water meters may be located inside your apartment, such as under the sink or in the ceiling

Please be careful – meters can be home to unfriendly guests.

2. Identify your meter type

There are many different types of meters. Here are the most common ones:

domestic diaphragm gas meter

Domestic diaphragm gas meter

These meters are read left to right – take note of the black dials with white digits to confirm your meter reading (do not include the red digits).

water%20flow meters 1

Water flow meters – type 1

These meters are read left to right – take note of the black dials and two red dials to confirm your meter reading.

water%20flow meters 2

Water flow meters - type 2

On these meters, you read all the black digits and the first two of the round dials left to right

water%20flow meters 3

Water flow meters – type 3

These meters are read left to right – take note of all four black digits and two red only.

water%20flow meters 4

 Water flow meters – type 4

These meters are read left to right – take note of all four black digits, one red digit and one round dial (x0,01).

water%20flow panel meters

Water flow meters – type 5 

This panel meter will display the reading on the digital panel.

actaris cyble remote read meter

Actaris/Cyble remote read meter

How do these meters work?

  • Some properties have hot water meters that are fitted with a remote reader unit. The remote read unit transmits an electronic signal your meter reader can pick up via a handheld reader device from outside the property or nearby. This means readings can be obtained even when a customer is away or not at home.
  • The meter itself may be located somewhere inaccessible like a cupboard or in the ceiling.
  • There are two components:
    • the physical meter which has the dial displaying a reading
    • the plastic remote reading unit usually fitted over the top. The remote reading unit does not have a display and can only be read remotely.
  • These meters are read left to right – take note of all five black dials and two red digits.

If you have any queries about your bill, send us a message online.