Origin’s natural gas prices rose on 1 July 2021 for our residential and small business customers in Western Australia.
Hot water and hot water with unmetered appliance services charges also changed on 1 July.
If you’d like more information on these changes, please read our FAQ below.
What are the price changes?
We changed our WA natural gas prices on 1 July 2021 for our Origin residential and small business customers with supply addresses in WA.
The increase in our charges is in line with changes to the WA regulated rate.
You’ll see the price change on your natural gas bill after 1 July 2021.
Why have natural gas prices gone up?
The regulated rate set by the WA government on 1 July 2021 for natural gas prices in your region rose by 1.1% in line with the inflation rate.
The WA government regulates the natural gas prices for residential and small business customers who use less than 1TJ (one terajoule) per year, serviced by gas distribution systems in WA’s MidWest/South West area.
How will I be notified of the change?
If you’re an Origin natural gas customer, you will receive a message about the price change on your first bill after 1 July 2021.
You can also find charges and tariff information in our Fact Sheets.
I’ve got gas hot water with unmetered appliance services. Have prices changed?
Yes, there were some changes to gas hot water and unmetered appliances charges for most customers in WA on 1 July 2021. If this change affected you, you would have received a message about the price change on your first bill after 1 July 2021.
When do prices usually change?
We change our natural gas prices occasionally and will let you know when we do. Prices include GST.
Is there any relief for customers during COVID-19?
Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19. We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There’s a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.
Who can I contact if I have any questions?
For residential customers, call 1300 788 590 between 7am to 7pm (Local State Time) Mon – Fri.
For small business customers, call our Business Centre on 1300 661 544 between 7am to 7pm (Local State Time) Mon – Fri.
You can also chat live with our team (Monday to Saturday). We’re here to help.