Upcoming price changes

Here’s how this affects you

Shortly, we’ll advise of any price changes that may affect Victorian customers from July 2022.

For now, if you’d like more information, see our contact details below.

 Looking for some energy savings tips to help manage your usage? Visit our energy page.   

When do prices usually change?

We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST.

How can I find information on the Victorian Default Offer?
What is a standing contract?

A standing contract is a regulated contract. Electricity prices are set at a standing offer rate which for Victorian customers matches or is calculated in line with the Victorian Default Offer pricing.

What is a market contract?

If you’re on a discounted energy plan then you are on a market contract. 

Is there any relief for customers during COVID-19?

Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19.  We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There is a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.

Who can I contact if I have any questions?

For residential customers, call 1300 788 590 between 7am – 7pm weekdays.

For small business customers, call 1300 661 544 between 8am – 6pm (AEST), Monday to Friday. 

For embedded network customers, call 1800 684 993 between 8am – 6pm weekdays.

You can also message our team (Monday to Saturday).