Victorian electricity prices are changing on 1 January 2020

Here's how this affects you

Origin has decided that on 1 January 2020, electricity prices will change, and for customers whose prices are rising, this is mainly due to an increase in network charges and wholesale electricity costs.

 For more, please read our customer FAQ below.

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For flat rate residential and small business electricity customers currently on the Victorian Default Offer rates, your prices will rise to continue to align with the Victorian Default Offer rates.

For time of use residential electricity customers on standing contracts, your prices will rise to align with the Victorian Default Offer.

For time of use and demand small business electricity customers on standing contracts using less than 40MWh/year, your prices will either reduce or increase to align with the Victorian Default Offer.

For customers on our Origin Supply pricing (with no discount), you’ll be moved onto our Origin Basic pricing.  This means your rates will reduce to align with the Victorian Default Offer rates.  This also means changes to your loyalty credit – see below for more details.

For customers on our Origin Supply pricing with a discount, your prices will rise, mainly due to an increase in network charges and wholesale electricity costs.

Note that just because your prices will align with the Victorian Default Offer on 1 January 2020, this doesn’t mean your prices will always align with the Victorian Default Offer.  But we’ll let you know of any future price changes.

If you’re a residential electricity customer affected by the price change or a small business electricity customer who consumes less than 40MWh/year, you’ll receive an email or letter from us about the change prior to 1 January.

So you can see what’s changed, we’ve included in the letter pricing tables showing what you currently pay, compared to your new rates. We’ve also included information about annual savings, and whether you are currently on the right plan.

If you sign up just before 1 January, you’ll see the new rates in your contract pack.

Origin has also published a notice in Victoria’s major metropolitan newspaper about the change on 18 December. This information is also listed in the Victorian Government Gazette on 18 December.

You can also find your new charges on your first bill after 1 January.

Tariff information can also be found in our Fact Sheets.

If you’ve been receiving a loyalty credit, please note that this credit may be adjusted or removed in line with your tariff changes, as follows:

For Origin Supply customers without a concession:

From I January 2020 you’ll be moved from our Origin Supply pricing onto our Origin Basic pricing. This means your rates will reduce to align with the Victorian Default Offer. As part of this change, we’re ending our existing loyalty credit scheme.

For Origin Supply customers with a concession:

From I January 2020 you’ll move from our Origin Supply pricing onto our Origin Basic pricing. This means your rates will reduce to align with the Victorian Default Offer. As part of this change, we’re ending our existing loyalty credit scheme. For concession customers, a new loyalty credit will be applied from 1 January 2020 for the next 12 months. We may also change or end this loyalty credit – but if we do, we'll let you know.

No. There’s no change to our GreenPower electricity charges for all percentage options i.e. 10%, 20%, 25%, 50% and 100%.  

No. There’s no change to our Victorian standard retailer feed-in tariff of 12.0c/kWh (GST inclusive, if any).

A standing contract is a regulated contract.

For residential customers, call 1300 788 590 between 7am to 7pm weekdays.

For small business customers, call 1300 661 544 between 8am – 6pm (AEST), Monday to Friday. 

Tariff information can be found in our Fact Sheets.