Changes to Victorian electricity prices

Here's how this affects you

Electricity prices changed on 1 January 2020. We’ve also reviewed our embedded electricity prices and made a decision to change those prices on 18 June 2020 to align with the electricity prices for our other residential and small business customers.

Good news on GreenPower electricity prices, they’re coming down on 1 July 2020 for most customers.

Our standard retailer feed-in tariff for solar customers is changing on 1 July 2020.

Shortly, we’ll let you know of any other any upcoming changes, so stay tuned.

For more, please read our customer FAQ below, and look for the questions that relate to your fuel.

Looking for some energy savings tips to help manage your usage? Just visit home or business.   

Electricity changes 1 January 2020

Origin decided that on 1 January 2020, electricity prices will change, and for customers whose prices are rising, this is mainly due to an increase in network charges and wholesale electricity costs.

For flat rate residential and small business electricity customers currently on the Victorian Default Offer rates, your prices increased on 1 January 2020 to continue to align with the Victorian Default Offer rates.

For time of use residential electricity customers on standing contracts, your prices increased to align with the Victorian Default Offer.

For time of use and demand small business electricity customers on standing contracts using less than 40MWh/year, your prices either reduced or increased on 1 January 2020 to align with the Victorian Default Offer.

For customers on our Origin Supply pricing (with no discount), you’ll be moved onto our Origin Basic pricing.  This means your rates will reduce to align with the Victorian Default Offer rates.  This also means changes to your loyalty credit – see below for more details.

For customers on our Origin Supply pricing with a discount, your prices increased on 1 January 2020, mainly due to an increase in network charges and wholesale electricity costs.

Note that just because your prices aligned with the Victorian Default Offer on 1 January 2020, this doesn’t mean your prices will always align with the Victorian Default Offer.  But we’ll let you know of any future price changes.

If you’re a residential electricity customer affected by the price change or a small business electricity customer who consumes less than 40MWh/year, you would have received an email or letter from us about the change prior to 1 January.

So you can see what’s changed, we included in the letter pricing tables showing what you currently pay, compared to your new rates. We also included information about annual savings, and whether you are currently on the right plan.

If you signed up just before 1 January 2020, the new rates would have been included in your contract pack.

Origin published a notice in Victoria’s major metropolitan newspaper about the change on 18 December 2019. This information was also listed in the Victorian Government Gazette on 18 December.

Your new charges were listed on your first bill after 1 January 2020.

Tariff information can also be found in our Fact Sheets.

If you’ve been receiving a loyalty credit, please note that this credit may be adjusted or removed in line with your tariff changes, as follows:

For Origin Supply customers without a concession:

From I January 2020 you’ll be moved from our Origin Supply pricing onto our Origin Basic pricing. This means your rates will reduce to align with the Victorian Default Offer. As part of this change, we’re ending our existing loyalty credit scheme.

For Origin Supply customers with a concession:

From I January 2020 you’ll move from our Origin Supply pricing onto our Origin Basic pricing. This means your rates will reduce to align with the Victorian Default Offer. As part of this change, we’re ending our existing loyalty credit scheme. For concession customers, a new loyalty credit will be applied from 1 January 2020 for the next 12 months. We may also change or end this loyalty credit – but if we do, we'll let you know.

There was no change to our GreenPower electricity charges on 1 January 2020 for all percentage options i.e. 10%, 20%, 25%, 50% and 100%.  

However, from 1 July 2020, our GreenPower prices will change for Victorian customers. And it’s good news – GreenPower electricity charges for 10%, 20%, 25%, 50% and 100% will reduce for most customers.

If GreenPower is changing for you, you’ll receive a letter or email from us about the change. You’ll also see any new GreenPower prices on your bill from 1 July 2020. 

There was no change to our Victorian standard retailer feed-in tariff of 12.0c/kWh (GST inclusive, if any) on 1 January 2020.

However, on 1 July 2020, our Victorian standard retailer feed-in tariff will change from 12.0c/kWh to 10.2c/kWh (GST inclusive, if any).

If Solar is changing for you, you’ll receive a letter or email from us in June about the change. You’ll also see any new feed in-tariff on your electricity bill from 1 July 2020. 

If you’re a Victorian embedded electricity network customer then yes, your prices are changing on 18 June 2020. If affected, you’ll receive a letter or email from us in June 2020 about this change, which includes your current and new prices.

A standing contract is a regulated contract.

For residential customers, call 1300 788 590 between 7 am – 7 pm weekdays.

For small business customers, call 1300 661 544 between 8 am – 6 pm (AEST), Monday to Friday.

For embedded network customers, call 1800 684 993 between 8 am – 6 pm weekdays.

You can also chat live with our team (Monday to Saturday).

Tariff information can be found in our Fact Sheets.