Electricity changes from 1 August 2021 – for some customers on variable rate market contracts
If you’re an electricity residential customer affected by the price change or a small business customer consuming less than 40MWh/year, you should receive an email or letter from us about the change prior to 1 August 2021.
The letter will show what you currently pay, compared to your new rates. We’ve also included information about your annual savings/costs, and whether you are currently on the right plan for you.
If you signed up just before 1 August 2021 to an electricity market rate contract, the new rates are included in your contract pack.
Your new charges will be listed on your first bill after 1 August 2021.
Electricity changes from 1 September 2021 – for customers on standard retail contracts
Victorian electricity standing offer prices are expected to change on 1 September 2021, and more information about this price change and how it impacts our customers on standard retail contracts will be available shortly.
We review our prices occasionally and let you know when we do. Changes are usually made when the networks (distributors) change their network charges (which reflect the cost of the transmission and distribution of electricity).
In previous years, the networks have changed their charges on 1 January to align with the calendar year. This year, the networks also changed their charges on 1 July to align with the financial year. As a result, we have decided to review and change our prices from 1 August.
The change on 1 August 2021 is primarily due to a change in network charges so we have reviewed and will change some variable market contract prices from 1 August in line with this.
No. There’s no change to our natural gas prices on 1 August 2021.
No. There’s no change to our GreenPower electricity charges on 1 August 2021 for all percentage options i.e. 10%, 20%, 25%, 50% and 100%.
Our Victorian standard retailer feed-in tariff rate recently changed on 1 July 2021, from 10.2c/kWh to 6.7c/kWh (GST inclusive, if any). You should have received a letter or email from us in June about this change.
No. If you are a Victorian embedded electricity network customer, there is no change to your prices on 1 August 2021.
No. There’s no change to gas hot water and unmetered appliances charges in Victoria on 1 August 2021.
We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST.
A standing contract is a regulated contract, where your prices are set at a standing offer rate which for Victorian customers matches the Victorian Default Offer pricing.
If you’re on a discounted energy plan then you are on a market contract.
Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19. We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There is a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.
For residential customers, call 1300 788 590 between 7am – 7pm weekdays.
For small business customers, call 1300 661 544 between 8am – 6pm (AEST), Monday to Friday.
For embedded network customers, call 1800 684 993 between 8am – 6pm weekdays.
You can also chat live with our team (Monday to Saturday).
Tariff information can be found in our Fact Sheets.