Changes to Victorian prices

Good news, electricity prices went down on 1 January 2021 for Victorian residential and small business customers. Embedded electricity prices also changed on this date.

Natural gas prices increased on 1 January 2021 for our standard retail contract customers, and on 1 February 2021 for market contract customers.

Gas hot water and unmetered appliance charges changed on 1 February 2021.

For more, please read our customer FAQ below, and look for the questions that relate to your fuel.

 Looking for some energy savings tips to help manage your usage? Just visit home or business.   

Electricity changes 1 January 2021 – for customers on standard retail contracts and variable rate market contracts

Origin decided that on 1 January 2021, electricity prices will change. The change is mainly due to a decrease in wholesale electricity and network variable costs. Some customers may see a small increase in their daily supply charge mainly due to changes in retail costs.

The weighted average change for electricity customers on variable rate plans is an 11.3% decrease for residential tariffs, and a 12.9% decrease for small business customers on variable rate plans with annual consumption less than 40MWh. 

Customers on fixed rate plans will not be affected by rate changes during their energy plan term.

Natural gas changes 1 January 2021 – for customers on standard retail contracts

Natural gas changes 1 February 2021 – for customers on market contracts

Origin decided that on 1 January 2021, natural gas prices will change for customers on a standard retail contract, and on 1 February 2021 for customers on a market contract.

The change is mainly due to an increase in wholesale gas costs and varying distribution charges.

The weighted average change for standing natural gas customers is a 2.7% increase for residential tariffs, and a 4.2% increase for small business tariffs.

Customers on fixed rate plans will not be affected by rate changes during their energy plan term.

If you’re an electricity residential customer affected by the price change or a small business customer consuming less than 40MWh/year, you should have received an email or letter from us about the change prior to 1 January 2021. Our standard retail contract natural gas customers were also sent an email or letter from us before 1 January. Our natural gas market contract customers will receive an email or letter about the change before 1 February 2021.

So you can see what’s changed, we included in the letter the pricing tables showing what you currently pay, compared to your new rates. We also included information about annual savings, and whether you are currently on the right plan.

If you signed up just before 1 January 2021 for electricity, or for a natural gas standard retail contract, the new rates were included in your contract pack. If you signed up to a natural gas market contract before 1 February 2021, the new rates wil be included in your contract pack.

Origin published a notice in Victoria’s major metropolitan newspaper about the electricity and natural gas standing changes on 18 December 2020. This information was also listed in the Victorian Government Gazette on 18 December 2020.

Your new charges are listed on your first bill after 1 January 2021 for electricity customers, and for natural gas standing customers, and from 1 February 2021 for natural gas market customers.

Tariff information can also be found in our Fact Sheets.

There was no change to our GreenPower electricity charges on 1 January 2021 for all percentage options i.e. 10%, 20%, 25%, 50% and 100%.

There was no change to our Victorian standard retailer feed-in tariff of 10.2c/kWh (GST inclusive, if any) on 1 January 2021.

Yes. If you are a Victorian embedded electricity network customer, your prices changed on 1 January 2021. You should have received a letter or email from us in December about this change, which includes your current and new prices. 

Yes. Gas hot water and any unmetered appliances charges changed in Victoria on 1 February 2021. If this change affects you, you should have received a letter or email from us prior to the effective date of the change.

We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST.

A standing contract is a regulated contract, where your prices are set at a standing offer rate which for Victorian customers matches the Victorian Default Offer pricing.

If you’re on a discounted energy plan then you are on a market contract. 

Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19.  We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There is a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.

For residential customers, call 1300 788 590 between 7 am – 7 pm weekdays.

For small business customers, call 1300 661 544 between 8 am – 6 pm (AEST), Monday to Friday. 

For embedded network customers, call 1800 684 993 between 8 am – 6 pm weekdays.

You can also chat live with our team (Monday to Saturday).

Tariff information can be found in our Fact Sheets