We’ve changed our electricity and natural gas prices

Here’s how this affects you

Good news, most Origin customers across QLD paid less for their electricity from 1 July 2021.

Our natural gas prices rose for most customers on 1 July 2021.

On 1 July QLD embedded electricity prices also changed for most customers, to align with the electricity prices for our other residential and small business customers.

If you’d like more information on these changes, please read our FAQ below.

We’ve got some really useful energy savings tips and techniques to help reduce your usage and energy bills. Check them out – for your home or business.  

What are the price changes?

Electricity (down)

It’s good news on electricity. We reduced our QLD electricity prices on 1 July 2021 for most Origin residential and small business customers.

Natural gas (up)

This year QLD natural gas prices have increased – prices rose on 1 July 2021 for most customers (except customers on Rate Freeze, Low Rate plans and Fixed Rate products such as Origin Go, Business Go, Advantage ePlus).

This increase in your natural gas charges is primarily due to an increase in what it costs us to purchase and supply this gas to you.

How was I notified of the change?

Electricity

If you’re an electricity customer and your electricity prices have changed, you should have received a letter or email from us in June detailing the changes.

You’ll also see the new prices on your electricity bills after 1 July 2021.

On 16 June 2021 Origin published a notice in QLD’s major metropolitan newspaper advising of the 1 July electricity price change.

You can also find charges and tariff information in our Basic Plan Information Documents.

Natural gas

If you’re a natural gas customer and your natural gas prices have changed, you should have received a letter or email from us in June detailing the changes.

You’ll also see the new prices on your natural gas bills after 1 July 2021 (except customers on Rate Freeze, Low Rate plans and Fixed Rate products such as Origin Go, Business Go, Advantage ePlus).

On 16 June 2021 Origin published a notice in QLD’s major metropolitan newspaper advising of the 1 July natural gas price change.

You can also find charges and tariff information in our Basic Plan Information Documents.

Have GreenPower and Green Gas prices changed?

No. There was no change to GreenPower electricity charges or Green Gas charges on 1 July 2021.

I’ve got solar. Have feed-in tariff rates changed?

Yes. Our QLD standard retailer feed-in tariff rate changed from 6.0c/kWh to 5.0c/kWh (GST inclusive, if any) on 1 July 2021.

The change in the feed-in tariff is in line with the reduction in wholesale electricity prices.

If you have solar and are affected by this change, you would have received a letter or email from us in June about the solar feed-in tariff change.

I’ve got gas hot water with unmetered appliance services. Have prices changed?

Yes, there were some changes to gas hot water and unmetered appliances charges for most customers in QLD on 1 July 2021. If this change affected you, you would have received a letter or email from us in June, prior to the effective date of the change.

I’m on an embedded electricity tariff. Are my prices changing?

Yes. Prices changed for QLD embedded electricity network customers on 1 July 2021. If affected, you would have received a letter or email from us in June about this change, which included your current and new prices.

My electricity letter/email says that prices are coming down, but I can see that the supply charge is going up?

Your letter/email may let you know that prices are coming down, but then you may see in the tariff table that one or some components of your prices are going up.

For example, the usage charge is coming down while the supply charge is going up. Or, you may see that the controlled load component is coming down, while the controlled load supply charge is going up.

When we determine if you will be better off on the new electricity prices, we factor in your past consumption. Calculations are based on your previous usage and tariffs (or an estimate).

So even though your supply charge could be going up, when factoring in your past consumption with the new usage and supply charges, overall we believe that you will be better off on the new prices.

When do prices usually change?

We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST.

Is there any relief for customers during COVID-19?

Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19. We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There’s a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.

Who can I contact if I have any questions?

For residential customers, call 1300 788 590 between 7am to 7pm AEST weekdays.

For small business customers, call our Business Centre on 1300 661 544 between 7am to 7pm AEST weekdays.

You can also chat live with our team (Monday to Saturday). We’re here to help.