We’ve changed our QLD electricity and natural gas prices

Good news, most Origin customers across Queensland will pay less for their electricity from 1 July 2020. 

Our QLD natural gas prices will also come down for most customers, on 15 July 2020.

If you’d like more information on these changes, please read our customer FAQ below.

We’ve got some really useful energy savings tips and techniques to help reduce your usage and energy bills further. Check them out - for your home or business.  

Electricity

We reduced our QLD electricity prices on 1 July 2020 for most Origin residential and small business customers (excludes customers on Predictable Plan, Rate Freeze and Low Rate plans).

The average tariff for QLD residential customers reduced by 5.1%, which equates to annual saving of $88*.

For small business customers, the average tariff reduced by 4.4%, which equates to an annual saving of $194*.

*Our calculation of the estimated annual cost/saving is based on the weighted average customer bill movement for all Origin electricity customers in Queensland across all distribution zones across all tariff types based on their average consumption.

This year, wholesale electricity costs went down, driven by more renewables coming online. Electricity network costs have also fallen in Queensland.

Natural gas

QLD natural gas price prices will come down on 15 July 2020 for most customers (excludes Predictable Plan, Rate Freeze and Low Rate plans).

The average natural gas tariff for QLD residential customers reduced by 0.3%, which equates to annual saving of $2*.

For small business customers, the average natural gas tariff reduced by 2.7%, which equates to an annual saving of $116*.

*Our calculation of the estimated annual cost/saving is based on the weighted average customer bill movement for all Origin natural gas customers in QLD across all distribution zones across all tariff types based on their average consumption. 

A combination of lower wholesale gas costs and higher network costs has resulted in a small reduction to gas prices.

Electricity

If your electricity prices have changed, you’ll receive a letter or email from us in June detailing the changes. So you can see what’s changed, we’ve included what you currently pay, compared to your new rates.

You’ll also see the new prices on your electricity bills after 1 July 2020 (except customers on Predictable Plan, Rate Freeze and Low Rate plans).

On 19 June 2020, Origin published a notice in QLD’s major metropolitan newspaper advising of the 1 July 2020 electricity price change.

You can also find charges and tariff information in our Basic Plan Information Documents

Natural gas

If you’re a natural gas customer and your prices are changing, you will receive a letter or email from us about your prices in July, prior to the effective date of the change.

You’ll also see the new prices on your natural gas bills after 15 July 2020 (except customers on Predictable Plan, Rate Freeze and Low Rate plans).

On 30 June 2020, Origin published a notice in QLD’s major metropolitan newspaper advising of the 15 July natural gas price change.

You can also find charges and tariff information in our Basic Plan Information Documents.  

We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST unless otherwise specified.

Yes. It’s good news, from 1 July 2020 our GreenPower electricity charges for 10%, 20%, 25%, 50% and 100% will reduce for most customers.

You will receive a letter or email from us about the change in June.

Yes. Our QLD standard retailer feed-in tariff will change from 7.0c/kWh to 6.0c/kWh (GST inclusive, if any) on 1 July 2020.

If you have solar and you're affected by this change, you’ll receive a letter or email from us in June about the solar feed-in tariff change. You’ll also see any new solar feed in-tariff on your electricity bill from 1 July.

There’s no change to QLD gas hot water and any unmetered appliances charges on 15 July 2020. For any upcoming changes, you would be advised by letter or email prior to the effective date of the change.

Yes. There are two fee changes for customers on market contracts. These are:

  • Mastercard debit card payment fee reduction – coming down from 0.32% (incl GST) to 0.20% (incl GST) from 1 July 2020 to reflect how much it costs Origin to process these payments.

Electricity and natural gas customers will receive a message on their bill from 1 July 2020 about the change.

  • Meter works administration fee – there’s a variation to the Market terms relating to this fee: from 1 August 2020 we may change the amount of the fee from time to time. You can visit our fees and charges for the current fee amount at any point in time.

This fee relates to electricity customers on market contracts. If affected, you would have received a letter or email from us in June with further detail about these changes.

Yes. In addition to price reductions for most QLD customers, we’re continuing to provide additional support to those who have been financially impacted by COVID-19.

We’ve paused all late payment fees and are not disconnecting or default listing any customers in financial distress until at least 31 July 2020.

We’ve continued to support customers through our hardship program, providing access to personalised payment plans, home energy advice and access to financial counsellors. You can find information on our website about payment options and financial assistance

For residential customers, call 1300 788 590 between 7am to 7pm weekdays.

For small business customers, call 1300 661 544 between 8am – 6pm (AEST), Monday to Friday. 

You can also chat live with our team (Monday to Saturday).