The Commonwealth government introduced the Default Market Offer on 1 July 2019 for some electricity customers currently on a standard retail contract. We changed electricity prices in line with the default offer.
Electricity prices will come down from 1 July 2019 for residential and small business customers on standing offers and non-discounted plans.
We’ve also decided to reduce the electricity tariff for residential and small business customers on time-of-use tariffs.
For existing electricity customers already benefiting from discounted market offers, prices will remain flat.
We increased our Queensland natural gas prices on 8 July 2019 for most Origin residential and small business customers with supply addresses in QLD (except customers on Predictable Plan, Rate Freeze and Low Rate plans).
There was a price increase of an average of 1.6% on our natural gas base rates for residential customers, and 2.7% for small business customers. You’ll see the price change on your natural gas bills after 8 July 2019.
The wholesale price for natural gas has increased. In addition, for customers in the Australian Gas Network, the distribution charges to deliver the gas through the pipeline to your home or business are also higher this year.
You’ll see the price change on your natural gas bills from 8 July 2019.
If your electricity prices changed, you should have received a separate email or letter from us prior to 1 July, detailing the changes.
If your natural gas prices changed, you should have received an email or letter from us prior to 8 July, detailing the changes.
So you can see what’s changed, we included in the letter what you currently pay compared to your new rates.
Origin published a notice in QLD’s major metropolitan newspaper before the change.
You can also find our charges and tariff information in our Basic Plan Information Documents.
We change our electricity and natural gas prices occasionally and will let you know when we do.
If you’re an electricity customer in this region, connected to Essential Energy’s New South Wales distribution network (which extends into southern Queensland), you would have received a letter or email from us during June to explain the moving of your tariff onto Queensland notified prices from 1 July. You can also read our FAQ about the move.
On 1 July 2019 our GreenPower electricity charges for 10%, 20%, 25%, 50% and 100% went down. GreenPower costs are reducing due to an increase in renewable energy becoming available as we approach the 2020 target for renewable energy.
Installing a solar system could help you to reduce your electricity bills by enabling you to generate and use your own solar power. Potential savings are dependent on how much power you use during the day when your system is generating electricity.
Our easy-to-use Solar Calculator can provide a personalised estimate of how much you could save on your electricity bill.
Tip: If you’ve got a solar system installed on your rooftop, you might consider how to better match the solar energy generated with the electricity you use. Some examples include scheduling appliances such as washing machines, pool pumps and dish washers to turn on during the day when your system is generating solar energy.
If your system produces more than you will use during the day you might consider storing this energy for later use by installing a battery. You can contact our solar experts on 1300 725 477 for further information.
For residential customers, call 1300 788 590 between 7am to 7pm weekdays.
For business customers, call 1300 661 544 between 8 am to 6 pm (AEST), Monday to Friday.