Upcoming price changes
Here’s how this affects you
Shortly, we’ll advise of any price changes that may affect NSW customers from July 2022.
For now, if you’d like more information, see our contact details below.
When do prices usually change?
We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST.
Is there any relief for customers during COVID-19?
Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19. We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There’s a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.
Who can I contact if I have any questions?
For residential customers, call 1300 788 590 between 7am to 7pm AEST weekdays.
For small business customers, call our Business Centre on 1300 661 544 between 7am to 7pm AEST weekdays.
You can also message our team (Monday to Saturday). We’re here to help.