We increased our NSW natural gas prices on 1 July 2019 for most Origin residential and small business customers (except customers on Predictable Plan, Rate Freeze and Low Rate plans).
There was a price increase of an average of 2.7% on our natural gas base rates for residential customers, and 3.5% for small business customers.
You’ll see the price change on your natural gas bills after 1 July 2019 (except customers on Predictable Plan, Rate Freeze and Low Rate plan).
Electricity prices went down on 1 July 2019 for residential and small business customers on standing offers and non-discounted plans.
For electricity customers already benefiting from discounted market offers, prices remained unchanged.
The Commonwealth government introduced the Default Market Offer on 1 July 2019 for some electricity customers currently on a standard retail contract. We changed electricity prices for standing customers and new customers in line with the default offer.
The increase in our natural gas prices is driven by higher wholesale energy costs and network charges to deliver the gas through the pipeline to your home or business.
You'll see the price change on your natural gas bills from 1 July 2019.
If you're a gas customer, you should have received an email or letter from us about the natural gas price change prior to 1 July. If your electricity prices also changed, you would have received a separate email or letter detailing the changes. So you can see what’s changed, we included in the letter what you currently pay compared to your new rates.
Origin also published a notice in NSW's major metropolitan newspaper before the change.
You can also find charges and tariff information in our Basic Plan Information Documents.
We change our electricity and natural gas prices occasionally and will let you know when we do.
On 1 July 2019 our GreenPower electricity charges for 10%, 20%, 25%, 50% and 100% went down.
GreenPower costs are reducing due an increase in renewable energy becoming available as we approach the 2020 target for renewable energy.
For residential customers, call 1300 788 590 between 7am to 7pm weekdays.
For small business customers, call 1300 661 544 between 8am – 6pm (AEST), Monday to Friday.