We've changed our NSW electricity and natural gas prices

Good news, most Origin customers across New South Wales will pay less for their electricity from 1 July 2020.

Our NSW natural gas prices also went down for most customers, on 15 July 2020.

On 1 September 2020 our NSW embedded electricity prices will change, to align with the electricity prices for our other residential and small business customers.

If you’d like more information on these changes, please read our customer FAQ below.

We’ve got some really useful energy savings tips and techniques to help reduce your usage and energy bills further. Check them out - for your home or business.   

Electricity

We reduced our NSW electricity prices on 1 July 2020 for most Origin residential and small business customers (except customers on Predictable Plan, Rate Freeze and Low Rate plans).

The average tariff for NSW residential customers reduced by 0.6%, which equates to annual saving of $12*.

For small business customers, the average tariff reduced by 0.7%, which equates to an annual saving of $32*.

*Our calculation of the estimated annual cost/saving is based on the weighted average customer bill movement for all Origin electricity customers in New South Wales across all distribution zones across all tariff types based on their average consumption.

This year, wholesale electricity costs went down, driven by more renewables coming online. However, electricity network costs have increased across NSW, offsetting reductions in wholesale electricity costs. Origin absorbed some of these additional costs so that most NSW customers did not receive an increase.

Natural gas

Good news on NSW natural gas price changes – prices went down on 15 July 2020 for most customers (excludes Predictable Plan, Rate Freeze and Low Rate plans).

The average natural gas tariff for NSW residential customers reduced by 7.1%, which equates to annual saving of $55*.

For small business customers, the average natural gas tariff reduced by 7.8%, which equates to an annual saving of $384*.

*Our calculation of the estimated annual cost/saving is based on the weighted average customer bill movement for all Origin natural gas customers in New South Wales across all distribution zones across all tariff types based on their average consumption.

The wholesale cost of natural gas has decreased across Australia, noting gas network costs vary between different regions.

Electricity

If your electricity prices changed, you would have received a letter or email from us in June detailing the changes. So you can see what’s changed, we included what you currently pay, compared to your new rates.

You’ll also see the new prices on your electricity bills after 1 July 2020 (except customers on Predictable Plan, Rate Freeze and Low Rate plans).

On 19 June 2020, Origin published a notice in NSW’s major metropolitan newspaper advising of the 1 July 2020 electricity price change.

You can also find charges and tariff information in our Basic Plan Information Documents.    

Natural gas

If you’re a natural gas customer and your prices changed, you would have received a letter or email from us about your prices in July, prior to the effective date of the change.

You’ll also see the new prices on your natural gas bills after 15 July 2020 (except customers on Predictable Plan, Rate Freeze and Low Rate plans).

On 30 June 2020, Origin published a notice in NSW’s major metropolitan newspaper advising of the 15 July natural gas price change.

You can also find charges and tariff information in our Basic Plan Information Documents.

We change our electricity and natural gas prices occasionally and will let you know when we do. Prices include GST unless otherwise specified.

Yes. It’s good news, from 1 July 2020 our GreenPower electricity charges for 10%, 20%, 25%, 50% and 100% were reduced for most customers.

You would have received a letter or email from us about the change in June.

Yes. Our NSW standard retailer feed-in tariff changed from 8.0c/kWh to 7.0c/kWh (GST inclusive, if any) on 1 July 2020.

If you have solar and were affected by this change, you would have received a letter or email from us in June about the solar feed-in tariff change. You’ll also see any new solar feed in-tariff on your electricity bill from 1 July. 

Yes, there were some changes to gas hot water and any unmetered appliances charges in NSW on 15 July 2020. If this change affects you, you would have received a letter or email from us in July, prior to the effective date of the change.  

If you’re a NSW embedded electricity network customer then yes, your prices are changing on 1 September 2020. If affected, you’ll receive a letter or email from us in August about this change, which includes your current and new prices.

Yes. There were two recent fee changes for NSW customers on market contracts:

  • Mastercard debit card payment fee reduction – coming down from 0.32% (incl GST) to 0.20% (incl GST) from 1 July 2020. Electricity and natural gas customers will receive a message on their bill from 1 July 2020 about the change.
  • Meter works administration fee – there’s a variation to the Market terms relating to this fee: from 1 August 2020 we may change the amount of the fee from time to time. You can visit fees and charges for the current fee amount at any point in time. This fee relates to electricity customers on market contracts. If affected, you would have received a letter or email from us in June with further detail about these changes.

Yes. We’re continuing to provide additional support to customers who’ve been financially impacted by COVID-19.  We encourage any customer who is having trouble paying their bills as a result of the impacts of COVID-19 to contact us so we can help. There is a range of support available including payment extensions and tailored payment plans. You’ll find more information on our coronavirus page.

For residential customers, call 1300 788 590 between 7am to 7pm weekdays.

For small business customers, call 1300 661 544 between 8am – 6pm (AEST), Monday to Friday. 

You can also chat live with our team (Monday to Saturday).