In some instances, additional charges may apply to you. These can include late payment fees, disconnection/reconnection fees or any other type of charges. Charges vary depending on your contract type and where you live. For full details, see Additional charges.
For an overview of usage charges and how your bill is calculated, see our Pricing page.
If you’re a concession card holder, you could be eligible for a state government rebate and concession on your electricity and gas bill. See Concessions and rebates for full details.
If you're moving house, your distributor may charge a connection/disconnection fee. See Moving fees to see what fees may apply to you.