Queensland bill Rebate

Your QLD Government electricity bill rebate calculation has changed

Residential and small business standard contract electricity customers in the Goondiwindi region receive their electricity through a NSW distribution network (the Essential Energy network). Because of this, their electricity bills are calculated using Origin’s applicable standard contract NSW electricity prices.

To make sure you don’t pay more for your electricity than other Queensland residential or small business standard contract customers, the Queensland Government Department of Energy and Water Supply (DEWS) gives you a rebate on each electricity bill.

There’s been a change to the way we calculate the Queensland Government residential or small business standard contract customer electricity bill rebate.

Before 1 July 2016, the Queensland Government electricity bill rebate was calculated as the difference between Origin’s standard contract NSW electricity prices and the prices set by the Queensland Competition Authority (QCA) for South East Queensland customers.

Following price deregulation on 1 July 2016, the QCA no longer sets the prices for South East Queensland customers. This means we calculated your Government rebate using the difference between Origin’s standard contact NSW electricity prices and Origin’s standard contact QLD electricity prices for residential or small business customers. 

However, under the agreement between Origin and the Queensland Government, Origin should have calculated your electricity bill rebate using the prices set by the QCA for residential or small business customers in regional Queensland. This means that we may need to adjust any rebate paid to you since 1 July 2016, and also change the way we calculate your rebate going forward.

Based on the QCA prices for regional Queensland customers, the Queensland Government rebate you receive may be higher or lower, depending on your electricity usage.

If your adjusted rebate is higher than we previously calculated, we’ll credit your electricity account with the difference between 1 July 2016 and 31 March 2017. This will appear on your first electricity bill issued on or after 1 May 2017.

If your adjusted rebate is lower than we previously calculated, we won’t be adjusting your account.

On the back of your electricity bill you’ll see a description called ‘Queensland Government Rebate’ underneath ‘Discounts and Rebates’.

No. There’s no change to your electricity prices.

The change only affects your rebate amount because we’re now using the prices set by the QCA for regional Queensland customers.

Queensland residential and small business customer electricity prices usually change in July. If your electricity prices change, then we’ll let you know about that as usual. 

Our residential customers can call 13 24 61 between 7 am and 9 pm weekdays, or 9 am to 5 pm Saturdays. Business customers can phone our Business Centre on 1300 661 544 between 8 am and 6 pm (AEST) weekdays. We’re here to help.