The meter exchange would be at no cost to you. However, if the meter provider’s technician comes across anything that stops them from accessing the meter or completing this work, we’ll be in touch to discuss further.
There’ll be some cases where we can’t complete the changeover, either because we can’t access your meter or because additional work is required by you to upgrade the meter board so the new meter can be safely installed.
Any such additional work would be at your cost. If this is the case, we’ll contact you to discuss what the next steps are to enable the meter upgrade to be safely completed.