Goondiwindi customers with basic meters

Your tariff is changing from 1 July 2019 – here’s why, and what you need to do

If you’re an Origin electricity customer living in the Goondiwindi region with a basic (non-digital) meter, then your time-of-use tariff will change on 1 July 2019.

We’ll send you a letter or email in April 2019 to explain the reason for the change, and what action you need to take and by when.

We've put together these questions and answers for Goondiwindi electricity customers who have a basic (non-digital) meter.

If you’re an electricity customer living in the Goondiwindi region, your electricity is supplied from the Essential Energy network, which is part of the New South Wales (NSW) electricity distribution network. You are currently billed based on Origin’s NSW standing offer time-of-use prices but receive a Queensland Government subsidy so that you don’t pay more for electricity than any other Queensland customer. The subsidy is shown on your bill as a Queensland Government Rebate.

From 1 July 2019, you’ll be billed based on Queensland’s notified prices, and Queensland pricing will be displayed on your bill. The Queensland notified prices include a subsidy for regional customers, but you’ll no longer see this Queensland Government Rebate on your bill. 

We’re required to make this change to better align with the Queensland Government’s legislative requirements for the billing of Queensland regional customers.

Moving onto Queensland notified prices means you’ll no longer have access to the NSW time-of-use tariffs from 1 July 2019. Queensland time-of-use tariffs are also not available on your existing electricity meter.

You have three options available to you:

  1. Upgrade your electricity meter and transfer to the Queensland time-of-use tariff. To upgrade, you’ll need to call us by 27 May 2019 on 13 24 61.
  2. Do nothing, and your billing will be changed to a Queensland flat rate tariff.
  3. Contact an energy retailer to discuss what offers are available to you.

Yes, you can remain on a time-of-use tariff, but your current electricity meter will require an upgrade to a digital meter in order to be billed on the Queensland time-of-use tariff (this is option 1, listed in the previous question).

To arrange for this meter upgrade, you’ll need to call us by 27 May 2019 on 13 24 61 so we can arrange for this new meter installation.

The meter exchange would be at no cost to you. However, if the meter provider’s technician comes across anything that stops them from accessing the meter or completing this work, we’ll be in touch to discuss further.

There’ll be some cases where we can’t complete the changeover, either because we can’t access your meter or because additional work is required by you to upgrade the meter board so the new meter can be safely installed.

Any such additional work would be at your cost. If this is the case, we’ll contact you to discuss what the next steps are to enable the meter upgrade to be safely completed.

Your current NSW time-of-use tariff will no longer be available from 1 July 2019. If we don’t hear from you (this is option 2) to arrange a meter upgrade, you’ll be moved to a flat rate Queensland tariff that aligns with your meter type from 1 July 2019.

There will be no change to the amount you currently pay. The decision to apply the Queensland notified prices means that instead of receiving a rebate to ensure you pay the same amount for your electricity as other similar Queensland customers, you will now be billed based on Queensland notified prices.

NSW rates will apply until 30 June 2019 and after this date, Queensland rates will apply to your bill. As a result, you may continue to see some of your charges based on a combination of NSW rates, Queensland rates, and the Queensland Government Rebate on your first bill after 1 July 2019.

You’ll continue to receive any other applicable rebates, concessions and/or feed-in tariffs and these will continue to appear on your bill.  The only change to your bill is the how the calculation of your electricity charges are presented and the amount of the tariffs may also change.

Your price will change, but the amount you pay will be the same.  

Notified prices are the retail electricity prices set each year by the Queensland Competition Authority for regional Queensland.

We’ll be sending you a notice closer to 1 July 2019 to let you know the Queensland notified prices that will apply to you.

Time-of-use (TOU) tariffs reflect the cost of producing electricity at different times of day based on demand. TOU tariffs are structured to charge cheaper rates at certain times of the night/day when demand is at its lowest, and higher rates at popular times.

Flat rate tariffs are single rate tariffs. There are no peak/off-peak periods, meaning you pay the same rate no matter the time of day you use energy.

Your electricity meter tracks how much energy you use, which is then provided to your retailer so they can issue bills based on your usage. Broadly, there are two types of meters:

  • Basic meter: These meters require a meter-reader to physically visit the property to download the usage readings.
  • Digital (or ‘smart’) meter: These meters automatically send usage data at regular intervals (e.g. every 30 minutes) over secure mobile networks.
  • Residential customers: call 13 24 61 between 7 am and 7 pm (AEST) weekdays.
  • Business customers: call 1300 661 544 between 8 am and 6 pm (AEST) weekdays.