Card Payment Fee 

 

Fee change for Origin customers on a discount plan or Origin Supply

On 23 March 2018, Origin increased its card payment fee to 0.55% (incl. GST) and may apply to payments made by Visa and MasterCard.

For customers who pay by Visa or MasterCard, please take a moment to read our FAQs below.

From 23 March 2018, we’ve increased our card payment fee from 0.37% (incl GST) to 0.55% (incl GST) and this fee may apply to payments made by Visa and MasterCard.

This increase is limited to the amount it costs Origin to accept these card payments.

The fee is a cost pass through from the banks and we don’t make any money from this fee.

The change meets the Reserve Bank of Australia’s (RBA) standard for businesses charging customers a surcharge for the use of a credit or debit card.

These surcharges are now directly linked to how much it costs businesses to run this payment method. Want more information? See rba.gov.au.

All customers will be notified of the fee change on your next bill from 23 March 2018. The fee change may apply to those market offer customers and those on Origin Supply who pay by Visa or MasterCard. 

  • Residential customers can find our fees listed by state/territory at originenergy.com.au/additionalcharges
  • Business customers can find our fees by visiting originenergy.com.au/additionalcharges – go to the end of the page and click the link that says 'If you’re a business customer you can find more information on additional charges here.'

 

We can't comment on whether other retailers are applying the fee change. We’ve reviewed our fee taking into account the regulations and this fee is cost reflective.

The fee increase from 0.37% (incl. GST) to 0.55% (incl. GST) on 23 March 2018 does not apply to Origin Standing contract customers. However, there are some Standing customers in some states, where the fee remains unchanged at 0.37% (incl. GST). 

If you pay by card, this fee change may affect you, so it’s best to check the energy plan you’re on, and the fuel, state or territory you live in, as follows:

ACT: For Origin Standing customers in the ACT, this fee remains unchanged at 0.37% (incl GST).

NSW: Fee doesn’t apply to NSW customers on Origin Standing.

QLD: For Origin Standing natural gas customers in QLD, this fee remains unchanged at 0.37% (incl GST). Fee doesn’t apply to QLD Origin Standing electricity customers.

SA: For Origin Standing natural gas customers in SA, this fee remains unchanged at 0.37% (incl GST). Fee doesn’t apply to SA Origin Standing electricity customers.

VIC: Fee doesn’t apply to Victorian customers on Origin Standing.

WA: Fee doesn't apply to WA customers on Origin Standing. 

The fee increase from 0.37% (incl.GST) to 0.55% (incl. GST) on 23 March 2018 does not apply to Origin Standing contract customers. 

You’ll find the fee listed on the relevant energy price facts sheets and on our Additional Charges web page:

·   Residential customers can find our fees listed by state and territory at originenergy.com.au/feesandcharges

·   Business customers can also find our fees by visiting originenergy.com.au/feesandcharges – just go to the end of the page and click the link ‘If you’re a business customer you can find more information on additional charges here’.

For more information you can call us on our general numbers:

Residential customers: 13 24 61 between 7am to 9pm weekdays, or 9am to 5pm Saturdays.