Additional Charges

Residential Customers

From time to time, you might be charged extra fees and charges. These vary depending on which state you live in so please take a look at the relevant state for you.

Australian Capital Territory

Prices current at 1 July 2015.

Fee type Cost
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee
Late payment fee (GST exempt) $12
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2
Paper Bill Fee may apply for each bill you receive by post. $1.75
Disconnection fee
If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply.
These fees are set by your distributor and do change from time to time.
 
–  Electricity $33.62
–  Natural Gas $58.99
Reconnection fee
If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply.
These fees are set by your distributor and do change from time to time.
 
–  Electricity  
If you’re moving home and we need to request a special meter read. $33.62
If your home is de-energised and requires a turn on service order. $72.68
–  Natural Gas $58.99
Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

New South Wales

Prices current at 1 July 2015.

Fee type Cost
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee
Late payment fee (GST exempt)
Exclusions apply 1
 
–  Market contract $12
–  Standard electricity retail contracts $10.90
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2
Paper Bill Fee may apply for each bill you receive by post. $1.75
Disconnection/Reconnection fee

If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time.

 
Electricity
Ausgrid
Endeavour Energy
Essential Energy
 
$11.04
$38.09
$88.72
Natural Gas
Jemena
Australian Gas Networks Albury
Australian Gas Networks Murray Valley NSW
Australian Gas Networks NSW
Central Ranges Tamworth
 
$16.28
$12.98
$12.98
$52.01
$48.37

REQUEST FOR HISTORICAL BILLING INFORMATION

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  Request for historical billing information

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate;

  • If the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the energy ombudsman;
  • If the bill is subject to an arrangement to pay by instalments under a payment plan;
  • If any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
  • If we are aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.

Queensland

Prices current at 1 July 2015.

Fee type Cost
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee
Dishonoured payment
Where your direct debit or cheque payment is not honoured or reversed by your financial institution.
We may pass on any bank fees that may apply.
Late payment fee (GST exempt) $12
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2
Paper Bill Fee may apply for each bill you receive by post. $1.75
Solar meter charge
A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary.
6.767 cents per day (GST exc)

Disconnection/Reconnection fee

If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time. 
 
–  Electricity
$8.40
Natural Gas
Australian Gas Networks
APT Allgas
 
$10.89 
$22.65

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

South Australia

Prices current at 1 July 2015.

Fee type Cost
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee
Late payment fee (GST exempt) $12
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2
Paper Bill Fee may apply for each bill you receive by post. $1.75
Disconnection/Reconnection fee
If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time.
 
–  Electricity $37.40
–  Natural Gas $10.89

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

Victoria

Prices current at 1 January 2016.

Fee type Cost
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2
Paper Bill Fee may apply for each bill you receive by post. $1.75
Disconnection fee
If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time. 
 
Electricity
Citipower
Powercor
AusNet Services
Jemena
United Energy
 
$38.50
$59.49
$20.03
$59.37
$49.48
Natural Gas
Multinet
Australian Gas Networks
 
AusNet Services
 
$6.97
$9.57 or $12.98 for metro and non-metro locations respectively
$9.59
Reconnection Fee
If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time. 
 
Electricity
Citipower
Powercor
AusNet Services
Jemena
United Energy
 
$37.93
$55.96
$20.03
$38.48
$49.48

Natural Gas
Multinet
Australian Gas Networks
AusNet Services

$6.97
$9.57 or $12.98 for metro and non-metro locations respectively
$9.59

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.


Got questions about your bill? Send us a message or call us on 13 24 61.

If you’re a business customer you can find more information on additional charges here.

All amounts include GST, where applicable.