How to read my predictable plan bill

Your first statement after starting Predictable Plan.

predictable hybrid bill 1

1. Issue date
The date this bill was issued, usually a few days after the end of the bill period.

2. Bill period
The period this bill relates to.

3. Amount due
This shows the amount that’s due. In this example, you are up to date with your Predictable Plan instalments, but there is still an amount owing – this is for charges from an energy plan before your Predictable Plan started, that hasn’t been billed yet.

4. Due date
The date that payment is due. It also shows that the amount due will be paid by direct debit.

Note: Your bill will show a message about possible late payment fees – please ignore this message as fees don’t apply when you’re on Predictable Plan.

5. Your energy plan
The plan that you’re on when the bill is issued, in this case Predictable Plan. It also shows the frequency of instalments and the next instalment date and amount.

It also clarifies here that this bill includes charges and benefits from your previous energy plan. This relates to the amount due (see number 3) and any discounts or benefits the customer was receiving under their previous energy plan.

6. Important contact details
Our phone number and website details. This also shows emergency numbers to call in case of energy faults or emergencies.

predictable hybrid bill 2

6. Important contact details
You can call, email or write to us using these details.

7. Account summary
The activity on your account for this billing period, including payments received (a) and instalments applied during the period (c).

In this example, there are usage and supply charges from your previous energy plan before Predictable Plan (b).

8. Payments received
Lists the dates and method of payment and the amount paid for the billing period, including any instalments paid as part of your Predictable Plan.

9. Total electricity charges
Your supply address can be found here. You can also see your National Meter Identifier (NMI) for your electricity meter and Meter Identification Registration Number (MIRN) or Delivery Point Identifier (DPI) for your natural gas meter (which measures the usage at your property), as well as your last and next meter read date and if your last meter read was ‘estimated’ or ‘actual’.

(d) Your rate refers to the tariff (pricing structure) for your supply address – for example, General Domestic or Time of Use.

(e) Your Charges for usage and supply and any discounts, rebates and Government concessions details, if applicable, for your previous energy plan are shown here. You can see the dates this relates to and the number of days.

predictable hybrid bill 3

(f) Your Charges for Predictable Plan are listed here as $0 as there are no additional Charges beyond your instalments. Any Government concessions that are applied are listed here. You can see the dates this relates to and the number of days.

10. Total instalments for this bill
This lists the instalments for the billing period. There is also information about how instalments were calculated and why it’s important to monitor your energy usage even when you’re on Predictable Plan.

11. Usage graphs
This graph (g) shows your average daily usage and how much energy you’ve used in previous periods. You’ll be able to see if you’ve been using more or less. The line shows your average greenhouse gas emissions over time.

Wondering how energy efficient you are in comparison to others? This provides you with average daily electricity consumption information for other households in your area (h). If you need some inspiration on how to use less energy, you can visit our Energy Efficiency page for helpful tips.

For Victorian electricity customers with a smart meter, these circles (i) show your average daily usage costs, broken down by smart meter tariff components (like ‘peak’ and ‘off peak’). Note, it only relates to the usage-based product (such as Origin Supply) - Predictable Plan usage costs are not included here.