What’s the weather been like?
Weather can really impact your energy use. Air conditioning pushes up your energy use in summer, and using your lights, clothes dryer and heater more does the same in the short, cold days of winter.
A great way to see if your energy use has changed dramatically is to compare your energy use (in kWh or MJ) with the same time last year.
Have you had extra people in the house?
The more people under your roof, the more energy you’re likely to use. That’s why you often see a spike in your energy costs when you have people to stay.
Did you plug in any new appliances?
Some home appliances use a surprising amount of energy. Turn an appliance off at the wall and you could reduce its energy use by almost 10%.
Try to buy appliances with high-energy efficiency star ratings. You’ll find the rating printed on the back or bottom of most appliances.
Do we have your concession details?
If you have an eligible concession card, make sure we have your card details. If we do, you should see a concession amount on your bill. You can add or edit your concession card details through My Account or call us on 13 24 61.
South Australian residents - you can to register your details with the Department of Human Services (DHS).
Western Australia residents - concessions are only available for electricity in WA and we sell gas. Please contact your electricity provider.
We had to estimate your meter reading
If we can’t get to your meter, we have to estimate your energy use. This estimate could be based on your use this time last year or on your previous billing period.
When we estimate your usage, you’ll see an ‘E’ (for ‘estimated’ usage) on the back of your bill. We’ll try to get an actual meter reading for your next bill and make any necessary adjustments.