Options for managing your loved one’s account
Option 1: Transfer the energy account into a new name
If you wish to keep the power on at the property, we can transfer the account into a new name. We only need a few details from the new account holder.
Option 2: Cancel the service
If power is no longer needed at the property, we can arrange for the cancellation of the service, and send the final bill to the estate.
Option 3: Temporary supply
Or, if you need temporary supply at the property before the service is cancelled, we’re happy to help organise this too.
Can I make these changes?
To change the deceased customer’s account and power supply, you need to be authorised to act on their behalf. You could be:
- A primary or joint account holder on the account
- An executor of the deceased’s estate
- The deceased’s solicitor
- A trustee or business partner of the deceased.
If you’re not the primary account holder, then providing some written evidence will help us to make those changes quickly.