How the bonus value works
Say you’re on the $100 per month plan with $20 bonus value. Each month you can use up to $120 worth of energy for $100. That's $20 extra worth of energy you get to use that month - at no additional cost!
If you do not use all or part of your bonus in a month, it will be forfeited and cannot be used the following month.
Locating the bonus on your bill
Look under Your Energy Plan on page 1 of your bill to see the bonus value amount you’ve signed up to. Any bonus value amount used in a billing period is listed under Discounts & Rebates on page 2 of your bill.
How rollover credit works
A credit rollover will be applied to your account if you spend under your monthly plan amount. For example, if you are on the $100 per month plan and only use $90 worth of energy, then the unspent $10 will be rolled over as credit onto your next monthly bill. If you spend more than your monthly plan in the new month, we'll firstly apply the bonus value to your overspending, and then your credit.
If you're accumulating credits on your account from your previous month's underspending, if you prefer, you can call us and ask for a refund on any credit on your account.
If you use more than your monthly plan and bonus energy
If you exceed your monthly plan and bonus energy amount, the excess will be charged at our standard market rates. But don't worry, we don't want this to happen either, so we'll be in touch by SMS to let you know if you're in danger of exceeding your plan and bonus. You can then call us (Monday to Friday) to change your monthly plan. The best bit is that your new plan can be backdated to the beginning of your monthly billing period so you won't pay for any excess used.
You’ll get SMS notifications
You’ll receive a mid month SMS if it looks like you will exceed your monthly plan amount. That way we can help you to review your plan options and choose a different one that might suit you better. These alerts will begin on your second month.