No. In fact, we’ve lowered the cost. We’ve removed the upfront charges you currently pay. In most states, this means you'll no longer pay the meter capital charge and the NMI allocation fee – this amount varies by state but can save you up to $700.
You’ll pay $0 upfront new connection charges.
No, the new process shouldn't take any longer and in some situations it will even be quicker. Plus, you'll get updates as your new connection progresses.
If you need to change the date of your scheduled new connection, just let us know by lodging a query via Connect Assist or giving us a call.
Power of Choice reforms had a start date of Friday 1 December 2017 - however in late 2017 it was decided that Monday 4 December would be a better start date to allow the industry to transition important market systems and processes over that weekend, and be ready for Monday 4 December.
Power of Choice will not introduce any new costs to builders. In some cases the costs will actually decrease – like upfront fees for new connections, which will reduce to $0.
For alterations, additions and abolishments, network charges still apply. At this stage, the meter provider fees are yet to be determined – we’ll make this available as soon as we know.
With replacement meters, we won’t charge you for the meter and we’ll absorb the meter provider fees. However, we will need to pass on any network costs that may apply.
New connection requests that are submitted on or before 30 November 2017 will be completed by the local distributor. These are the exceptions:
- In South Australia, SAPN will install the supply and Origin will arrange for a meter provider to install the meter.
- In NSW, if an ASP doesn’t have a meter in stock they’ll need to contact the customer’s retailer and arrange for a meter to be installed.
- In NSW, electricians working in Endeavour Energy’s area will need to submit their ‘NMI Allocation’ and ‘Permission to connect’ before 20 November to ensure a meter is allocated. Any connection requests received after 20 November will be raised with a meter provider.
New connection requests that are submitted after this date will be arranged by retailers in line with Power of Choice reforms that come into effect on 4 December 2017.
The Christmas cut-off dates are a little earlier this year due to Power of Choice. To make sure your electricity new connections and additions/alterations works are finalised before Christmas, you’ll need to submit applications by 5pm on 24 November 2017. The exceptions are:
- In NSW, any Endeavour NMI applications received after 20 November 2017 will be raised with a meter provider. An ASP will not be able to install a network meter on these sites.
- In SA, all solar alterations received after 1 November 2017 won’t be processed until 4 December 2017.
If you submit your requests before the cut-off dates above, the distributor in your area will complete the new connections requests under current energy market rules.
If you're an Accredited Service Provider (ASP) working in NSW, the new connections process will change significantly. From 4 December 2017, you'll need to arrange new digital meter installations with a meter provider.
We’ve already been in touch with ASPs to discuss training requirements and the accreditation process, so if you’ve missed this, you can complete this online form.
If your ASP is accredited by our Meter Provider (MP), it’s possible that they can hang meters themselves without having someone else do it for them. All new connections will still need to be submitted to us, and we’ll arrange for your ASP to install the meter. You just need to make sure you give us your ASP's details.
Yes, a permission to connect is still required in NSW. For Ausgrid customers, the permission to connect will need to be completed before the NMI can be allocated. For Endeavour Energy and Essential Energy customers, the NMI will need to be allocated before the permission to connect can be done.