How to Read My Bill

We know there’s a lot of information printed on your bill, but it’s there to help you understand your charges and how your usage compares to the same time last year.

Have you recently received a higher than usual bill?  Read our high bills checklist homes or for business.

Take a look at the sample bills below to see where to find the info you’ll need.

The front of your bill image

1. Use of Colour
Your bill will have a different colour on it depending on the fuel. Orange is for electricity, blue is for gas, and if you’ve added one of our GreenPower options, it’ll be green.

2. Account Number
It’s your unique number for each gas or electricity plan you have with us. You’ll need it when contacting us about your account.

3. Supply Address
It’s the address that the bill relates to and where the meter is located. It may be different from your mailing address. 

4. Meter Read
You current meter reading may be Actual or Estimated.

Actual is a meter reading taken directly from your meter and is your actual usage (in kWh for electricity or MJ for natural gas) for the current billing period. 

Estimated means the bill is based on an estimate of your energy use at your site. This is usually done because there was an access issue to the meter, like a locked gate. When they’re next able to read the meter and get an actual read – your bill will be adjusted if needed. 

5. NMI Number
National Meter Identifier (NMI) – is the unique number given to the electricity meter that measures your usage.  

6. MIRN/DPI number
The Meter Installation Reference Number (MIRN) or Delivery Point Identifier (DPI) is the unique number given to the gas meter that measures your usage. 

7. Previous Activity
This section tells you a few important things:

  • The opening balance of your account at the start of the bill period. 
  • Any credits or payments you’ve made during the current bill period. 
  • The opening balance (minus any credits or payments) will be listed as your ‘Balance Carried Forward’.

8. Your New Charges
Here you’ll find your energy charges for the current bill period. You’ll also see any other charges applied to your account – along with discounts or rebates, and solar feed-in credit that’s been applied with this bill period.

9. Total Amount Due
This is the total amount of the bill that needs to be paid, which includes the ‘Balance Carried Forward’ and ‘Your New Charges’. 

10. Your Current Energy Agreement
Here you’ll find the name of your current agreement or energy plan. Any benefits – like discounts will also be listed here.

11. Average Daily Use
This graph shows you how much energy you’ve used in previous months. You’ll be able to see if you’ve been using more or less. The line shows your average greenhouse gas emissions over time.

Average Cost Per Day shows how much you spend on electricity or gas through this meter each day.

The back of your bill image

The back of your bill shows a breakdown of your usage, and more information on how your bill is calculated. 

1. Your current bill
This is where you’ll see all the details about the charges for your current bill period.

Usage charges are shown in cents per kWh or MJ  and then total amount spent for the period.

Supply charges: these are listed as cents per day for each day of the bill period. 

Any rebates, credits or concessions that apply are also listed here– along with any energy plan discounts, solar feed-in credit, or other charges (like a late payment or credit card fee, or special meter reading fee). 

If your energy charges are different for peak and off-peak times, you’ll also see a break down between your peak and off-peak usage and charges. 

2. How you compare
Wondering how energy efficient you are in comparison to others? This section provides a comparison to other people's energy usage. If you need some inspiration on how to use less energy, you can visit our Energy Efficiency page for helpful tips.

3. Ways to pay your bill
A list of all the ways you can pay your bill, like BPAY or direct debit. You’ll need to tear off and send in this section if you’re sending us a cheque