Who to call when there's a power outage
For blackouts or gas outages, contact your local distributor, who can provide information about resumption of service. If they diagnose problems at your home only, they can arrange to send someone out.
Please note: if more than one distributor for each energy type operates in your area, refer to your bill to know who yours is.
- Electricity and natural gas supplies are often disconnected during bushfires for safety reasons. Contact your local distributor to get updates on any disconnections.
- If your solar photovoltaic (PV) panels are covered in ash or otherwise damaged, contact a licensed solar electrician.
- Our LPG customers should refer to our bushfire safety advice or call us on 13 35 74.