About embedded services
We work with building owners and body corporates to support you and your building.
Embedded electricity
We supply electricity to embedded networks in bulk. Usually, they’re apartment blocks, retirement villages or caravan parks. The main electricity meter then feeds electricity through to the individual meters at each address.
Like most energy plans, you’ll pay a daily supply charge and then pay for the energy you use per kWh. You have your own meter, so you’ll only be charged for the energy you’ve used.
Embedded hot water
We charge you to heat the water used in your building. Generally, there’s a big hot water tank somewhere in the building that supplies all the apartments or residences. We only supply the service of heating the water, not the water itself.
Depending on the hot water setup at your building, you’ll be charged either
- by the litre of hot water heated, which we measure from your individual meter, or
- a minimum charge that’s not directly related to your usage
We’ll be able to tell you exactly what your charges will be when you search for your address.
You’ll also pay a daily supply charge that’s the same every day, to cover other things like the cost of supplying, maintaining and reading the meter.
Gas cooktop
Some buildings also have natural gas cooktops. These are unmetered, which means you’re charged a flat daily rate no matter how much you use the cooktop.
Cooktop charges are included on your hot water bill. You’ll see the daily charge listed on it’s own line, alongside any other unmetered appliances that you have.
Gas heating
Some buildings also have natural gas heaters. These are unmetered, which means you’re charged a flat daily rate no matter how much you turn the heater on.
Gas heater charges are either on their own bill or included with your hot water bill. You’ll see the daily charge listed on its own line, alongside any other unmetered appliances you may have.
Central air
Some apartments have a centralised air system that acts as the climate control for the property. Depending on the system, they can cool, or heat, or both.
These appliances are unmetered, so you’re charged a flat daily rate no matter how much you use it. This is charged either on its own bill or included with your hot water bill. You’ll see the daily charge listed on its own line, alongside any other unmetered appliances you may have.
Ready to come on board?
Opening an account just takes a few minutes. Enter a few details, let us know the date you’re moving in, and we’ll take care of the rest.
Get set up in just a few minutes
Move in
Search for your address to find your services and how much they cost. We’ll grab a few personal details, then book your move for the date you choose.
Move out
To let us know you’re about to move out of your old place, head to My Account and disconnect your property. If you prefer, just give us a call on 13 24 61.
More information about embedded services
Moving in
Need help setting up the electricity and gas at your new address, or transferring from another retailer? Follow our step-by-step moving guide below and get your new place set up in a few simple steps.
New to Origin
Existing customers
- Search for your address above so we can find you. We’ll show you which embedded services you have with us and what your rates are.
- Choose a move in date. We’ll make sure the lights are on on the day you move in. You may want to choose the day before you’re due to move in – to be safe.
- While we’re setting up your new address, you can check the status of your connection on your My Account dashboard. We’ll also keep you updated via email and SMS.
- Let us know if you need to disconnect services at your previous address as this doesn’t automatically happen when you move house. You’ll just need to fill out a disconnect a property form in My Account and we’ll disconnect the electricity or natural gas at your old place.
Moving out
You’ll just need to fill out a disconnect a property form in My Account and we’ll disconnect the electricity or natural gas at your old place. You can also organise your move out by calling us on 13 24 61.
Moving house – fees and charges
There are no connection fees when you move in. There may be a charge to disconnect if you’re moving out of another apartment that’s supplied by Origin. You can find those fees at our Additional charges page.
About your prices
Like most energy plans, embedded services charges are made up of a mixture of usage charges and set daily supply costs. The rates are variable, so they can change. We’ll always let you know if your rates change.
Usage rates – these are what you pay for the actual electricity or hot water that you consume. We charge electricity per kWh (kilowatt hour) and hot water per litre.
Supply rates – this is a daily cost that’s the same every day. The exact cost depends where you live and who your electricity distributor is (for embedded electricity accounts).
Unmetered appliance charges – embedded services like gas cooktops, gas heaters and centralised air conditioning/heating are unmetered. That means we can’t measure how much you’ve used, so we just charge you a daily rate that’s the same every day.
When you search your address on the next step, we’ll look up your building to find the prices.
You can always give us a call if you want more information about pricing.
About your agreement with us
You’ll have an ongoing agreement with us that you don’t have to renew. That means we’ll continue to supply the service to your property until you tell us that you’re moving out, or someone else tells us they’re moving in.
Have a question?
The quickest way to set up an account is the online form above. If you need to talk it through with us, contact us and we’ll help.
We’ll reply via email hello@origin.com.au
usually within 24 hours.
Or call Monday – Friday, 8am – 6pm at
13 24 61