We provide apartment blocks and buildings across the country with centralised hot water – where all the apartments in the block get their hot water from the same source.
Each apartment has its own meter though, so you’re only ever charged for what you use. Read more about some of the factors that can affect your hot water use in our hot water meter brochure (PDF 1.6 MB).
In some buildings we also supply unmetered gas to cooking appliances, BBQs and central heating – and these are always shown as a separate charge on your bill.
Talk to us
Got a question about centralised hot water or received a letter from us about unauthorised usage in your apartment? Just give our team a call.
phone1800 684 993
Monday–Friday, 8 am–6 pm.
Email us
The quickest way to open or close a hot water account is with the online forms above. But if you'd rather, you can fill in the PDF version and email it to us at: