Hot water for apartments

We provide apartment blocks and buildings across the country with centralised hot water – where all the apartments in the block get their hot water from the same source.

Each apartment has its own meter though, so you’re only ever charged for what you use. Read more about some of the factors that can affect your hot water use in our hot water meter brochure (PDF 1.6 MB).

In some buildings we also supply unmetered gas to cooking appliances, BBQs and central heating – and these are always shown as a separate charge on your bill.

Moving in?

If you’re moving into a new apartment where we already supply centralised hot water, you can open an account with us and have your hot water connected below.

Open an account

Moving out?

If you're looking to close your centralised hot water account, it's easy – you'll just need to fill out and submit the form below.

Close my account

Understand your agreement

Read our terms and conditions for the supply of Centralised Hot Water services.

Agreement terms and conditions

Customer Disclosure statement

Home hot water systems

We're not selling hot water systems at the moment. If you bought one from us recently and are looking for warranty information, don't worry. We're still here to help.

Centralised electricity for apartments

If you've got centralised electricity in your apartment block and need to get connected, it's really easy to sign up online.

Open a centralised electricity account

Talk to us

Got a question about centralised hot water or received a letter from us about unauthorised usage in your apartment? Just give our team a call.

1800 684 993

Monday–Friday, 8 am–6 pm.

Email us

The quickest way to open or close a hot water account is with the online forms above. But if you'd rather, you can fill in the PDF version and email it to us at: