Origin Energy and Coronavirus (COVID-19)

On 27 March 2020, we announced new measures to support our customers, including:
  • No disconnections for any residential and small business customers in financial stress until at least 31 July 2020
  • No default listing for any customer who is having trouble paying
  • Pause to all late payment fees effective immediately

For more info on these measures, please see our media release.

We’ll be doing everything we can to keep you updated at this time.

Origin is focused on protecting the health and safety of our people and those in the communities in which we operate, and ensuring ongoing safe and reliable operations. 

We're continuing to monitor information from the relevant authorities. We're carrying out the necessary planning and preparation to help keep customers supplied, as well as our broader responsibility to minimise the rate of infection in the community.

If you have any issues with your electricity or gas supply, please contact your distributor. Your distributor can give you more information and an estimate of when the problem will be fixed.

If you, or someone in your home uses a life support machine, register the details with us as soon as possible (if you haven't already).

Our online services remain available

To manage your energy accounts, you can:

If you’re moving house, or need to renew your plan, you can do this easily online 24/7. You can:

  • Get info and book your move on our on Moving page 
  • Book your move or renew your plan in My Account
  • Head to our plans page to compare all our offers. You can book a move, renew your plan, or change plans there any time you need to.

For moves already booked

If you’ve already booked a move, don’t worry. We're not anticipating any delays and you should be connected on your move-in date as planned.

Paying your bills

We understand that these are uncertain times financially. If you need assistance paying your account, you can:

There are also Australian Government financial assistance options available for customers impacted by the Coronavirus.

LPG and bottled gas deliveries

We’re not anticipating any delay with LPG deliveries at this time. You can continue to order LPG, pay your bill and manage your account online.

However, as the safety of the communities we operate in is our highest priority, we respectfully ask that if you’re expecting a gas delivery or working with our service and installation team members you maintain a safe social distance of 1.5 metres at all times.

And whilst our LPG terminals remain fully operational, we're temporarily closing them to visitors. If you need help with your LPG, you can chat to us online or call 13 35 74.

Monitoring the situation

Please be assured that we’re working through the impacts of all issues related to the Coronavirus (COVID-19) situation, and we'll continue to update you as quickly as possible on all new developments.

For general updates, the Australian Government Health Department’s Coronavirus (COVID-19) health alert is updated regularly. It has important information about how to protect yourself and others and what to do if you have symptoms.

Thank you for your patience.