Remove energy supply

Request to have an energy supply removed

Registered for Origin Connect?

Submit your removal request through the portal now.

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Just doing a one-off request to remove electricity supply?

If you're requesting to remove your electricity supply and you don't use Origin Connect, use our online form. You can easily track and ask questions about your request if you do it online.

Request to remove supply online

Track an existing request

Remove electricity supply

To request for your electricity supply to be removed:

  1. Complete a remove supply request one of three ways
  2. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information.

Important: if someone at the address uses, or has used a life support machine, we won't be able to process your request to remove supply until 15 business days after we have sent a deregistration letter.


Remove natural gas supply

To remove your natural gas supply, please call us on 13 29 73, Option 5. These requests usually take around 20 working days.


Remove LPG supply

To remove an LPG supply, visit our LPG website.

Remove electricity supply

To request for your electricity supply to be removed:

  1. Complete a remove supply request one of three ways
  2. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information.

Important: If someone at the address uses, or has used a life support machine, we won't be able to process your request to remove supply until 15 business days after we have sent a deregistration letter.


Remove natural gas supply

To remove your natural gas supply, please call us on 1300 132 480. These requests usually take around 20 working days.


Remove LPG supply

To remove an LPG supply, visit our LPG website.

Remove electricity supply

The process in Victoria varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.

CitiPower & PowerCor customers

If the distributor is CitiPower or PowerCor, you will need to submit your request to remove an electricity supply via their eConnect Portal.

AusNet, Jemena, and United Energy customers

To request for your electricity supply to be removed:

  1. The electrical contractor needs to complete an VESI Abolishment form.
  2. Complete a remove supply request one of three ways
  3. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information.

Important: If someone at the address uses, or has used a life support machine, we won't be able to process your request to remove supply until 15 business days after we have sent a deregistration letter.


Remove natural gas supply

To remove your natural gas supply, please call us on 13 29 73, Option 5. These requests usually take around 20 working days.


Remove LPG supply

To remove an LPG supply, visit our LPG website.

Helpful links

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Fees and charges

The full list of all fees and charges for your state.

Meter installation, alteration and abolishment fees (PDF 157 KB)

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Find your distributor

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Energy pricing

Electricity and natural gas energy prices for each state.

View energy fact sheets and basic plan information documents

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Timeframes

The timeframes that apply for your connection or change request.

See our timeframes