Need payment assistance?

Our team can support you when you are experiencing difficulty in paying your account by the due date. We can help you find a better way.

Send us a message anytime and our experts will reply as soon as they can. We’re online Monday to Friday, 7 am–7 pm (AEST).

Message us

Message us, anytime to:

  • Set up a short term payment arrangement
  • Let us know if you’re not able to make a payment, or need to change a payment date
  • Notify us of any changes in circumstance
  • Spread your payment into smaller affordable instalment
  • Change or renew your payment arrangement

Online help

Get your questions about payment extensions, concessions and all our support options answered.


Message us with the Origin app!

It’s the best way to get help from our energy experts — it works like this:

1. Log in to the Origin app, turn notifications on

Switch notifications on in your phone settings, then you’ll instantly know when we’ve replied.

2. Send us a message

Send us a question and one of our energy experts will find your answer and get back to you.

3. Grab a cuppa, help is on the way

No need to wait, we’ll send an alert you when you’ve got a reply!

4. We’ve got it saved

We’ll keep all your message history in the one spot, so you can have a look whenever you’d like.