Message us anytime

Nice! You’ve jumped the phone queue. Our team can help you get sorted.

Send us a message anytime and our experts will reply as soon as they can. We're online Monday to Friday, 7 am–9 pm, Saturday and Sunday 8 am–5 pm (AEST).

Message us

Message us, anytime to:

  • Enquire about paying your bill
  • Renew your plan or hear about more of our energy plans
  • Update your contact details, credit card or concession information
  • Find out what to do when you move house
  • Ask about setting up a payment extension

Online help

You can get support and step by step instructions to help with your billing, account and payment questions.

Take me to Help & Support


Message us with the Origin app!

It's the best way to get help from our energy experts — it works like this:

1. Log in to the Origin app, turn notifications on

Switch notifications on in your phone settings, then you’ll instantly know when we’ve replied.

2. Send us a message

Send us a question and one of our energy experts will find your answer and get back to you.

3. Grab a cuppa, help is on the way

No need to wait, we’ll send an alert you when you’ve got a reply!

4. We’ve got it saved

We’ll keep all your message history in the one spot, so you can have a look whenever you’d like.