Inbound Sales Support
Need help on a call? Talk to Inbound Sales Support
The Inbound Sales Support chat function is replacing our existing Teams chats for all your support questions. We’re available from 7am – 7pm Monday to Friday AEDT.
Use the Inbound Sales Support chat to:
- Get advice on where to locate information in our process documents
- Clarify the process for how to resolve a tricky issue
- Get assistance with raising a coaching request
- Ask for approval to raise a case to Case Management
Prefer to call?
If it’s quicker to call for Support and explain your issue, use our new Quick Connect in O-Dash.
people_altIB Sales Support Hotline
Message us with the Origin app!
It’s the best way to get help from our energy experts — it works like this:
1. Log in to the Origin app, turn notifications on
Switch notifications on in your phone settings, then you’ll instantly know when we’ve replied.
2. Send us a message
Send us a question and one of our energy experts will find your answer and get back to you.
3. Grab a cuppa, help is on the way
No need to wait, we’ll send an alert you when you’ve got a reply!
4. We’ve got it saved
We’ll keep all your message history in the one spot, so you can have a look whenever you’d like.