Financial issues? Let’s talk.
Our team is here to help when you’re experiencing any type of financial difficulty.
Send us a message anytime and our experts will reply as soon as they can. We’re online Monday to Friday, 7am–7pm (AEST)
Message us, anytime to:
- Set up a new personalised payment plan
- Let us know if you’re not able to make a payment, or need to change a payment date
- Notify us of any changes in circumstance
- Get help with government grants
- Get home energy advice or book an energy efficiency consultation
Message us with the Origin app!
It’s the best way to get help from our energy experts — it works like this:
1. Log in to the Origin app, turn notifications on
Switch notifications on in your phone settings, then you’ll instantly know when we’ve replied.
2. Send us a message
Send us a question and one of our energy experts will find your answer and get back to you.
3. Grab a cuppa, help is on the way
No need to wait, we’ll send an alert you when you’ve got a reply!
4. We’ve got it saved
We’ll keep all your message history in the one spot, so you can have a look whenever you’d like.