We’re making changes to LPG fees and delivery paperwork for businesses

There are some fee changes which will affect most business customers.

The two new fees that may apply to you as an LPG customer from 1 February 2021 are a late payment fee and a paper bill fee.


Late payment fee              

When your bill is not paid by the due date, a late payment fee may apply.

Forget the hassle of remembering to pay your bills. Let your card or bank account take care of things for you with our direct debit payment option.

If at any time you experience difficulty in paying your bills, we’re here to help. Just get in contact with us before your bill is due and we’ll talk you through the options we have for you to avoid the late payment fee.

Paper bill fee

If you receive your bills via Australia Post, a $1.75 fee (inc GST) may apply.

You’re probably aware of reduced postal deliveries due to the ongoing impacts of COVID-19 on Australia Post. If you haven’t already, get in touch and make the switch to email billing, today.

You’ll get your bills on time, with plenty of time to pay and no paper bill fees.

Why is Origin charging these fees?

Unlike other products like electricity and natural gas, until now, we have not applied these fees to our LPG products.

As the cost of providing services continues to rise, we’ve made a decision to apply a late payment fee and a paper bill fee to cover these costs.    

Need help?

A list of frequently asked questions is available below where you can find more details regarding these changes.

Frequently asked questions (FAQs)

What are my payment options as an LPG customer?
  • Pay upfront. Make a payment for your gas as your order it. A stress-free way to settle your account and avoid a late payment fee.
  • Online. Simply use a credit card to pay your LPG bill online, no hassle.
  • Direct debit. Give us a call on 13 35 74 to talk through setting up your bank account or card with us.
  • BPAY. Pay via BPAY using biller code 5660 and your Origin customer number as the reference number.
  • By mail. Send your cheque to: Origin LPG, GPO Box 2830 Sydney NSW 2001, along with the payment slip from your bill. 
  • In person. You can pay your Origin bill at any post office – just head to the counter with your bill handy and the service person will assist you with your payment.
I don’t want to pay a late payment fee. How do I avoid this charge?

Direct debit is the best way to ensure you avoid the late payment fee. It’s a set-and-forget way for your LPG bill to be paid from your nominated bank account or card on the day it is due.

Paying your bill before the due date by one of the options above is another way to avoid the fee. Keep in mind that payments made by BPAY and cheque take a little longer to process, so we recommend you make these payments ahead of time.

If you’re having trouble paying your bill, get in contact with us straight away. We have a number of options available that can help you avoid a late payment fee.

What options are available to me if I’m having trouble paying my bill?

First and foremost, give us a call on 13 35 74. We’re here to help.

If you just need a little bit more time, you can request a payment extension.

If stepping out the cost of your bill over a number of payments better suits you, we can discuss a payment plan.

Any customer who has a payment extension or payment plan in place and follows the arrangement will not be charged a late payment fee.

And remember – stay in touch. Let us know if anything changes.

How do I set up my account for direct debit?

Give us a call on 13 35 74, Monday to Friday 8 am to 6 pm.

Why sign up for eBilling?

Receiving your bills directly to your inbox takes away the delays of processing and navigating the Australia Post network. You’ll receive it quickly, giving you more time to pay before the due date. Plus you won’t be charged a paper bill fee and you will have an easily accessible copy of your bill whenever you need to refer to it.

I get my bills by Australia Post but don’t want to pay the paper bill fee. What do I need to do to receive my bills by email?

Give us a call on 13 35 74 or speak with your account manager to have your bills emailed to your nominated email address.

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Changes to delivery paperwork

We’ve also undertaken a review of our LPG delivery service and as a result, we will no longer provide summary paper bills or dockets at the time of delivery.

Instead, we will issue bills to you after we receive confirmation of your delivery through your preferred method of eBilling (email – free of charge) or via Australia Post (a paper bill fee may apply).

If you need confirmation of delivery, we have an electronic option you can opt in for. This is not only great for the environment, it’s also available on the go! Refer to the FAQ below for more information.

Frequently asked questions (FAQs)

Why is Origin no longer leaving anything behind when a delivery is made?

As part of our commitment to sustainability, we will no longer be providing any paper documentation at the point of delivery.

To ensure you get all the relevant information about your order, associated charges and payment information, we will process your bill after the delivery has been made. It will then be sent to you via your preferred method – email (free of charge) or Australia Post (a paper bill fee may apply).

I use the docket left by the driver to know when my order has been delivered. How will I know without it?

You can enjoy peace of mind with our LPG delivery confirmation service.

After your gas has been delivered, we will send your nominated email address a delivery confirmation email outlining the details of your delivery.

Then you will receive a copy of your tax invoice as you normally would.

How do I activate the delivery confirmation service?

To take advantage of this service, please complete our online enquiry form or speak with your account manager and we’ll do the rest!

Why sign up for eBilling?

Receiving your bills directly to your inbox takes away the delays of processing and navigating the Australia Post network. You’ll receive it quickly, giving you more time to pay before the due date. You won’t be charged a paper bill fee, and you will have an easily accessible copy of your bill whenever you need to refer to it.

Can I opt out of these changes?

No, this change applies to all our customers.