Getting connected to an unmetered supply

We’ve pulled together info and forms to help you get connected with a new unmetered supply or remove an existing supply. 

Unmetered supply and devices that use it

A device using an unmetered supply generally uses the same amount of energy for the same period of time each day. Its usage is easy to predict, making a meter unnecessary.

These are some devices that typically use an unmetered supply: 

  • Streetlights
  • Sports ground flood lights
  • Public BBQs
  • Cable TV hubs
  • NBN cabinets
  • Public telephones
  • Public sprinklers/irrigation
  • CCTV cameras
  • Parking sensors

Applying for new connections and removals

To apply for connection or disconnection of an unmetered supply is different for each network area. This is usually done through your distributor, although in some cases, you can apply directly through Origin, using the forms below. 

Unmetered supply application forms:

How your usage and costs are calculated

Your local network provider (or distributor) works with the Australian Energy Market Operator (AEMO) to assess each device’s unmetered load. Your unmetered supply (UMS) costs are calculated on the wattage and time used, per device.

Customers will usually choose one of the following usage profiles (blocks of time a device will stay connected to power):

  • 24 hours
  • 12 hours (day)
  • 12 hours (night)
  • Sunset to sunrise

5 minute and Global Settlement

5 Minute Settlement (5MS) and Global Settlement (GS) are a set of regulatory rule changes by the Australian Energy Market Commission (AEMC) that affect the way we manage your unmetered supply. The changes take effect across the whole energy industry on 1 October 2021.

Customers who’ve had an unmetered device running prior to this date may notice a few small changes. 


Find your distributor

Tell us your postcode to see the distributor for your area.


Got questions? We’ve got answers.

Learn more about unmetered supply and where to apply.

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