9. Account summary
The activity on your account for this billing period displays in the ‘Account summary’ section, including any payments we’ve received, your new energy charges, and any other charges and adjustments like payment fees, account credits, solar charges or credits for solar feed-ins where this applies to you.
On the right hand side of this summary, you'll notice the orange icons with letters in them – they indicate that you'll find more detail about the line item on the bill in another area. For example, in the 'Account summary' panel, the payments received line is marked with an 'circular orange A' – then if you look at the panel below the account summary, you'll see it's called 'Payments received makred with a 'circular white A'.
10. Payment received
This panel lists payment dates, how you paid and the amount you paid for the billing period.
11. Total electricity (or natural gas) charges
This is a comprehensive breakdown of your energy use and charges, shown in the units of measure outlined by the fuel type you’re being billed for and your state’s energy regulations – for example, gas in Victoria is measured in megajoules. In Western Australia, your gas is also measured in megajoules and appears as MJ on your bill and then we apply a conversion that results in you being billed and charged in units. Any rebates or discounts are also shown in this section.
Your site details - show your supply address, your meter number (which measures usage at your property) and for most meter types, your last and next meter read date. If we’ve been able to read your meter for this bill, the read type is marked ‘Actual’ – and if not, it’s marked ‘Estimated’.
Your rate: refers to the pricing structure, or tariff, for your supply address – for example, General Domestic or Time of Use.
12. Need to get in touch?
You can call, email or write to us using these details.