When you receive your first bill, it may seem like a lot of information. 

But it's important to understand all the components that make up the price of energy.

See our detailed breakdowns for:


Electricity bill

Page 1 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

Here's a quick guide to the information you'll find on your bill:

1. Your address
The supply address for the bill sits between the bill heading and 'Your account details'.

2. Your account details
Includes your account number, tax invoice number, issue date, other account details and your NMI (National Meter Identifier) - the site specific identifier used to identify your premises within the National Electricity Market.

3. Current charges
Specifies the charges for this specific period.

4. Due date
The date the payment is due.

5. Your account summary
The activity on the account for this billing period, including payments received, new charges, any additional charges, credits and adjustments and the balance on the account.

6. Your usage summary
Includes a graphical display of your consumption and estimated Greenhouse Gas Emissions.

7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.

8. How to pay
Outlines various payment options. Includes biller codes and reference numbers for each payment method.

Page 2 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

9. Interval meters
Metering details for basic and/or interval meters, including meter numbers, consupmtion and read information.

10. Site information
Charge period - billing period for this invoice

  • Number of days - for this billing period
  • Site address - the address this invoice relates to
  • Consumption - the amount of electricity consumption recorded at this NMI for the billing period
  • Demand - load put on the network at a point in time
  • Power Factor - the ratio between metered kW demand and apparent kVA demand at a point in time (measure of demand efficiency).
  • Load Factor - the ratio between volume of energy used over a period of time and the maximum kW demand x hours in the period ie.  how much of the total possible volume for a maximum demand in a period used.
  • Annual contract quantity, contracted minimum and maximum volume and actual agreement year-to-date volume - as per your contract.

11. Invoice summary

A summary of the charge components relating to this invoice.

12. Payments and transactions

List of your most recent payments and transactions.

13. Invoice charge summary 
Graphical representation of the charge components relating to this invoice.

Page 3 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

14. Energy charges
Charges for the consumption of electricity (rates in your Electricity Supply Agreement: ESA), uplifted by the Total Loss Factor (TLF) and Distribution Loss Factor (DLF), or losses that occur over the distribution network. Marginal Loss Factor refers to losses that occur over the transmission network. Total Loss Factor reflects the combined impact of the DLF and MLF, calculated as ((1+DLF) x (1+MLF)) and expressed as a percentage. Your energy rates are increased by this factor. Loss factors are regulated and Origin has no control over these rates.

15. Network charges
Includes your Network Provide and tariff. Charges from the owner of the distribution network for deliverying electricity to your site. It covers the cost of building, maintaining and operating the poles and wires. Network charges may vary between networks. These are regulated pass-through charges.

16. Important information
From time to time we’ll include messages at the end of your bill. We use this area to communicate important information to you – like if we’re changing a fee, or if your contract terms are changing.

Page 4 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

17. Retail service charges
The charge as specified in the schedule which relates to the provision of our general account management services under the agreement.

18. Additional charges, credits & adjustments
Includes the invoice period and invoice number the adjustment or credit relates to, a detailed list of the original charges, amended charges and the difference between both.

19. Total charges
The sum of all charges.


Natural gas bill

Page 1 of Origin commercial natural gas bill

Origin Bill image is for illustration purposes and is indicative only.

1. Your address
The supply address for the bill sits between the bill heading and 'Your account details'.

2. Your account details
Includes your account number, tax invoice number, your MIRN, issue date and other account details.

3. Overdue amount
Specifies any amount still owing from previous invoices.

4. Current charges
Charges relating to this billing period and includes the date payment is due.

5. Your account summary
The activity on the account for this billing period, including payments received, new charges, any additional charges, credits and adjustments and the balance on the account.

6. Your usage summary
Graphic display of your gas consumption for the invoice period.

7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.

8. How to pay
Outlines various payment options, including biller codes and reference numbers.

Page 2 of Origin commercial natural gas bill

Origin Bill image is for illustration purposes and is indicative only.

9. Basic meters
Metering details for basic and/or interval meters including meter numbers, consumption and read information.

10. Invoice summary
Summary of charge components relating to this invoice.

 11. Site information

  • Charge period – billing period for this invoice
  • Number of days – for this billing period
  • Site address – the address this invoice relates to
  • Consumption – the amount of consumption recorded at this MIRN for this billing period
  • Annual contract quantity, contracted minimum and maximum volume and Actual agreement year-to-date volume – as per your contract.

12. Payments and transactions
List of your most recent payments and transactions.

13. Invoice charge summary 
Graphic representation of the components charged on this invoice.

Page 3 of Origin commercial natural gas bill

Origin Bill image is for illustration purposes and is indicative only.

14. Energy charges
For the consumption of gas as listed in your GSA, including quantity and the rate charged.

15. Distribution charges
The pass-through charge for the delivery of gas through the Gas Distribution System to a site.

16. Additional charges, credits and adjustments
Includes the voice period and invoice number the adjustment or credit relates to. Also includes a detailed list of the original charges, amended charges and the difference.

17. Total charges
Total of new charges, including GST, associated with this invoice.


Consolidated natural gas and electricity bill

Page 1 of Origin commercial consolidated natural gas and electricity bill

Origin Bill image is for illustration purposes and is indicative only.

1. Your address
The supply address for the bill sits between the bill heading and 'Your account details'.

2. Your account details
Includes your account number, tax invoice number, your MIRN, issue date and other account details.

3. Current charges
Specifies the charges for this period.

4. Total outstanding
The date the payment is due.

5. Consolidated invoice summary
Displays a summary of charges for all sites on this invoice.

6. Consolidated site summary
Includes total number of sites, sites due for billing, sites not due for billing, sites unbilled and billed, and number of invoices.

7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.

8. How to pay
Outlines various payment options. Includes biller codes and reference numbers for each payment method.

Page 2 of Origin commercial consolidated natural gas and electricity bill

Origin Bill image is for illustration purposes and is indicative only.

9. Account summary
For each site, the following information is provided:

  • NMI/MIRN; a site-specific code used to identify your premise within the National Electricity or Gas Market
  • Your site-specific account number
  • Billing period for this invoice
  • Tax invoice number
  • Site address
  • ABN

It may also include balances carried forward, new charges that apply, RCTI, disputed amounts and GST.