With a background in social work, Mel Homes-Allen always wanted to make a positive impact in the community.
For over 15 years she’s been part of the Origin team promoting financial inclusion and resilience and providing support for vulnerable customers. “As Origin Project Lead Advocacy Programs, my role is all about ensuring our vulnerable customers receive the support they need, so they can continue to turn on their lights and get back on track,” said Mel.
“As Origin Project Lead Advocacy Programs, my role is all about ensuring our vulnerable customers receive the support they need, so they can continue to turn on their lights and get back on track,”
Since 2003, we’ve been supporting vulnerable customers to get on top of their energy bills and stay there through Origin’s hardship program, Power On.
Meeting our customers
Mel explains, “we meet hundreds of customers at events such as Bring Your Bills Day. They bring along their bills, letters from retailers and any concession cards. We’re able to provide face-to-face support, help people understand their bills, ensure they’re on the best plan for them and provide energy saving tips. For customers facing financial difficulty, we’re able to apply eligible rebates to their accounts and discuss options to help manage their ongoing energy costs.”
We’re currently supporting over 44,000 customers through Power On. “I feel proud when I see customers successfully move off the program. But early intervention, education and awareness can help to reduce debt, energy disconnection and the number of customers entering the program. It’s incredibly rewarding to contribute to this and help shape a leading hardship program that aims to improve financial inclusion for all Australians.”
“For me, Good Energy means doing everything I can to help all Australians feel Good Energy too. It means making energy accessible and affordable for everyone. It’s helping to keep the lights on, cook dinner, connect via social media, do the laundry, relax and watch TV – we all need affordable and reliable energy for these things. It’s how we power our lives,” said Mel.