How do you tell a scam from a real Origin message?

We’ve all received them; emails that look just a little off, text messages that don’t look legitimate or an unexpected phone call asking you for information you don’t normally give out over the phone.

They’re often scams and they’re becoming more common. From the fake energy provider threatening to cut off your power, to the ever popular African prince looking for a bank account to store his millions, scammers are working harder and harder to get their hands on your hard earned money, or worse, your identity.

Scammers often mimic legitimate companies, like Origin, to trick you into opening an email, clicking on link, making a payment or even giving away your personal details.

How to keep safe from online fraud

Scam emails (otherwise known as “phishing”) set out to deceive people into providing their personal details. These fake emails often include a corporate logo and look like they’ve come from a legitimate company.

If you believe you’ve received a scam Origin email, we also encourage you to report it to

What you should do if you think you’ve received a scam email

  • Close it and contact us
  • Forward the email to so we can investigate further

Do not:

  • Click on links
  • Open attachments
  • Download pictures
  • Forward the email to others

Some ways to spot a scam Origin email or SMS

  • It might be a scam if the sender has a suspicious email address.
  • You’ll always have options on how to pay your bills. You can find a list of our payment methods on our website.

Other scams to watch out for:

  • Emails offering you amazing job opportunities
  • Around Christmas time – emails telling you there’s parcel waiting for you – with a link to arrange delivery

What can you do if you’ve been a victim of a scam and clicked on a link or made a payment?

  • Call our customer service team on 13 24 61
  • Contact your financial institution immediately
  • Disconnect your computer from the internet and run an anti-virus scan
  • Report it to Scamwatch so they can warn others about the scam

How to contact Origin

  • Call our customer service team on 13 24 61
  • Contact us via Facebook messenger 

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