Need your hot water serviced? Origin has you covered

Did you know we’ve been servicing and replacing broken hot water units for years? For some reason, it’s not as well-known as our other services such as gas and electricity. After all, the only time we really think about it is when it’s not working, or when it’s costing us too much.

How can Origin help me?

Many homes have existing hot water systems which are old and outdated, which in turn can impact on your energy usage. The general rule of thumb is this: if your system is over 12 years old, then it’s time to look for a replacement rather than a repair. Why? The average expected lifespan of a hot water system is 12.5 years and current systems are much more energy efficient and therefore can work to reduce your overall energy use. Either way, it really comes down to which option you’d prefer – we’re here to help.

4 things to check when buying a hot water system

If you decide to replace your old unit, here are a few things to consider before purchasing.

1. How many people live in your house?

The number of people in your family or home will help you determine the size of the system. For example, an average 250-litre hot water system tank has the capacity to service two to five people. If there’s more people in the household that prefer to soak in the bath, you may need to up-size.

2. What does your daily routine look like?

If you’re the kind of person or family who is running the washing machine, dishwasher, and having a shower or bath at the same time, then your hot water system is under a lot of pressure. You’ll need a system with a strong flow rate to multiple outlets in order to keep things moving.

3. How many taps do you have?

If you do a quick inventory around your house, how many taps require hot water? You’ll probably be surprised. On average a three bedroom, two bathroom home has eight to ten taps. More than half of hot water use is in the bathroom, a third in the laundry and the remainder in the kitchen. One of the best ways to reduce energy bills is to reduce hot water use by installing water efficient shower heads and taps, coupled with the right hot water system.

4. How many appliances do you have?

Dishwashers and washing machines use water – no revelation there, but it is something you should remember to consider when looking at a hot water system. Many of us have everything running at once.

Repairing your unit

Weighing all of these factors up will help you make an informed decision about your next purchase. Unfortunately, in an emergency we’re not given much time to make a decision. If your hot water system breaks down, you’ll need access to a reputable supplier with expert knowledge and support – which is where we come in.

Living in an apartment?

We provide many apartment blocks and buildings across the country with centralised hot water – where all the apartments in the block get their hot water from the same source. Got a question about centralised hot water or received a letter from us about unauthorised usage in your apartment? Just give our team a call on 1800 684 993.

What if it’s an emergency?

Whether you’re in a house, townhouse or unit – call our hot water hotline on 1300 180 588. We’re available 8am–6pm, Monday to Friday. If it’s an emergency, we offer Monday to Friday same day system replacements for purchases prior to 10 am

We offer a range of systems from leading suppliers like Aquamax, Rheem, Bosch and Rinnai and we are one of few retailers to offer an interest free 12 month payment plan that allows you to have a system installed without paying the whole amount upfront.

If you’re looking for advice on the best system to buy, we offer obligation free quotes. Our qualified hot water team is on call to assist you.

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