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Change 15

Meet Kraken

Connecting you to the energy and technologies of the future.

Over the last few years, the worlds of energy, data and digital have all come together. And we’ve been busy making some pretty big changes at Origin to help bring you a simpler, smarter and more seamless energy experience.

A recent and exciting change is our strategic partnership with UK based energy company, Octopus Energy. Our partnership will help take our customer service to the next level, and realise our ambition to create the world’s best digital energy experience.

This pioneering energy leader has already taken the UK energy market by storm with their revolutionary customer service platform, Kraken. Combining data and people power, they’re delivering seamless customer service and are consistently rated the best energy retailer in the UK.

We’ve started bringing this technology, and their unique way of working, to Origin – and soon you’ll be able to enjoy the benefits. This means in the near future, when you call or email, you’ll speak to 1 of a team of 10 “energy specialists” dedicated to you. They’ll look after all your needs for the entire time you’re with Origin. Think of them like your personal concierge. No more transfers or hand-offs between departments. Less time sorting out issues and more time back for you.

From billing and moving house, to switching to a new energy plan – one person will be able to help you with it all. And it’s on its way to you soon.

Keen to find out more?