Help with reading your bill

We break it down for you

Your bill has all the details of your energy charges and usage, as well as handy info about your unmetered supply and your tariff type. 

Take a look at our page-by-page bill explainer. This guide is for our Standard Unmetered residential and business customers. 

1. Your supply address
The address of the property we’re billing you for – the address we supply your electricity or natural gas to.

2. Your account details
Your account number, the tax invoice number and the date this bill was issued.

3. Billing period
The period of time covered by this bill. For electricity, billing periods are normally either monthly or quarterly. For natural gas, it's normally every two months.

4. The due date and amount due
The due date is the date you need to pay your bill.

The amount due is how much you need to pay (including GST). You’ll also see your discount here, if your plan has one.

The amount due can look different if:

  • Your account is in credit or you don't owe us anything
  • Your account is overdue or you have an outstanding amount due
  • You're on a payment plan or have a direct debit set up

5. Your usage summary
Your usage for this billing period, includes:

  • Your average cost per day and daily usage 
  • Greenhouse gas emissions for the energy you used if applicable 
  • Electricity is measured and billed in kilowatt hours (kWh)  

6.  Your Agreement 
Details of your agreement at the time we issued your bill. 

  • You’re on an Unmetered Supply agreement. This is because your supply device is using an unmetered supply
  • You’re bound by the Standard Retail Terms and Conditions on this agreement

 

7. How to pay
This section shows the different ways you can pay your bill, and any payment fees that might apply.

8. Account summary
A summary of your past (except if this is your first ever bill) and present balances, including:

  • The amount you owed us when we sent your last bill
  • What you paid towards that bill – marked with an A in an orange circle
  • Any amount owing, carried over to this bill from the last one
  • Any adjustments carried over from your last bill e.g. payment fees, account credits, solar charges or feed-in credits – marked with a B in an orange circle
  • Your new energy charges for this billing period – marked with a C in an orange circle

You can see details of items A and C (marked with the orange circles) just below the Account Summary.

9. Payments received (the A from point 9, above)
What you paid towards your last bill, when you made payments and how you paid them during the last billing period. 

10. Total electricity charges 
Details of your unmetered supply address, your usage and what that usage costs, including:

Your site details:

  • Your Supply Address 
  • NMI and Meter read details 

Your Unmetered Asset Information: 

  • Your Asset Type 
  • Asset ID if provided 
  • Agreed load of the device 
  • Unit of Measure in WATTS 
  • Total number of devices 
  • Load profile, for example 24 hours or 12 hours 

Your billing period in days

Your rate – the pricing structure we use for your address which is Non-Contestable Unmetered

The rest of this section is a breakdown of how much energy was used during the billing period and what it cost. All the charges include GST. Some items, like goodwill credit, don't include GST. With these, we'll add "non-taxable, no GST" to make it clear for you

11. Need to get in touch?
This right hand column on your bill has detailed information about how to contact us online, on the phone or by post.

12. Your usage breakdown
On the third page of your bill, you’ll see your average daily usage for this billing period compared with this time last year. You can also see approximately how much greenhouse gas was emitted to generate the energy you used – again with a comparison to last year.

There is a graph showing your usage and greenhouse emissions over the last year.

13. How you compare?

(electricity bills only)

The ‘How you compare’ graph shows your average daily electricity usage compared with other households in your area.

This is a great way to see how you’re doing, compared to your neighbours. If you want to see what you can do to bring your usage down, visit our Energy efficiency tips page.

Got a digital meter? Then you’ll see your average daily usage cost for this billing period. If you’re on a Time of Use pricing structure, this will be broken into 'peak' and 'off peak' figures.

The Origin Bill image is for illustration and is indicative only.