Terms and Conditions
Energy Plan period
The Rate Freeze Energy Plan is for 24 months from the Supply Start Date. After that, we’ll still supply you with energy under our Agreement but we may vary the Charges.
Rate Freeze Benefits
We won’t make any changes to the usage, supply, GreenPower or Green Gas Charges during the energy plan.
When could this Energy Plan end early?
If our Agreement to supply you with energy ends, this Energy Plan will also end – including if you move to another address.
We may also end this Energy Plan:
- if you stop being a Residential Customer; or
- if we withdraw this Energy Plan from sale – refer to the Agreement Terms for details.
What happens when this Energy Plan ends?
If we are still your retailer after this Energy Plan ends, we’ll still supply you with energy under our Agreement. We may extend your current Energy Plan or set you up with a new Energy Plan – but only if we’ve written to you first and you haven’t told us not to. If you don’t hear from us, your supply will continue without Energy Plan benefits.
If you are entitled to an account credit (see the Details section to determine this) but this Energy Plan ends before it’s applied to your account, then you won’t receive the credit.