29 July 2020
Origin reinforces commitment to supporting customers impacted by COVID-19
Origin today extended the following protections for customers who may be in financial stress as a result of COVID-19:
1. Protection from disconnection up until 31 October 2020 and potentially beyond for residential and small business customers (including small businesses eligible for the JobKeeper Payment) who contact us about their payment difficulties
2. No default listing of customers who are in financial distress and having trouble paying before 31 October 2020 and potentially beyond
“The economic impacts of COVID-19 have been felt by many people and will continue for some time, and we will continue to support customers who are doing it tough during these difficult times,” says Jon Briskin, Executive General Manager, Origin Retail.
“We encourage any customer who has been financially impacted by COVID-19 to reach out to us so we can help.
“Any customer who lets us know they are having trouble paying their bills as a result of COVID-19 will be protected from disconnection or default listing until at least 31 October, and will be offered support through our hardship program including access to personalised payment plans, and home energy efficiency advice.”
“Action across the entire energy industry is the best way to continue to support customers, and we support the extension of measures outlined by the Australian Energy Regulator until at least 31 October 2020.”
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Price review outcome and update on FY2021 guidance
Origin Energy Limited (Origin) has provided the following update on earnings guidance for the year ended 30 June 2021 (FY2021), following an adverse outcome on a domestic gas contract price review, combined with a further deterioration in Energy Markets’ operating conditions.