Terms of Use

Origin general terms of use

These terms of use contain all kinds of important information about our site, including warranty disclaimers and liability limitations. By using this website, you agree to be bound by these terms of use.



Origin has prepared this website to provide information about the company for its customers and other stakeholders.

The information presented here is of a general nature and there is a possibility that changes in circumstances after the date of publication may impact on the accuracy of the information.

Origin does not warrant that the information is correct, complete or adequate and does not warrant that the information will be useful for any particular purpose. Origin strongly advises you to seek independent professional advice before making any investment decisions.


To the maximum extent permitted by law, Origin accepts no responsibility or liability for any loss or damage (including for any indirect or consequential loss) relating to access or use of this website including the use or misuse of the information provided on this website.

Origin's intellectual property

Unless otherwise indicated, Origin either owns the copyright in the content of this website or is licensed to use it. You are welcome to download this information for your own personal use or to inform others (for their personal use) about Origin's businesses or products. You must otherwise obtain Origin's prior consent before reproducing, altering, modifying or disseminating the information in this website.

You may not use any of the trademarks or logos from this website without the prior written permission of Origin. All intellectual property rights are reserved although Origin does not warrant that the content of the website will not infringe any third party's intellectual property rights.

Links from this website

Links to other websites are provided for your convenience. Origin does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. Including a link to other websites on this website does not mean that Origin endorses or approves the content of the linked website.


Unless otherwise specified or required by the context, any reference on this site (including in any disclaimer) to Origin or Origin Energy is a reference to Origin Energy Ltd (ABN 30 000 051 696) and each of its related bodies corporate, or such of its related bodies corporate as the context requires.

Origin may at any time vary these terms of use by publishing a revised version of the terms of use on this website.

The information on this website concerning the qualities, standards and availability of products and services together with the regulatory or legislative regimes that apply will, unless stated otherwise, have been prepared for Australian customers and customers outside of Australia should consider whether that information is still applicable. The law applicable to this website is the law of the State of New South Wales.

Security Statement

Origin has provided a secure environment for customers to input their personal data in the forms provided on the Origin website. 

The security is performed in two separate ways and are detailed below:

Secure Socket Layer (SSL) certificate

The padlock icon in your browser indicates when you are in a secure section of the Origin website. The Origin website uses a VeriSign digital certificate. To view details of this certificate, double click on the padlock when it is closed and it will bring up information about the certificate.

This certificate ensures that the confidential information you send from your web browser to the server that the Origin website is hosted on via the World Wide Web will be encrypted. Any information travelling between these two points is encrypted which blocks third parties from being able to read the contents of the transmission.

Virtual Private Network (VPN)

The VPN encrypts the data that travels between the Origin website server and Origin. This ensures that the confidential information you send from the Origin website will be encrypted and blocks third parties from being able to read the contents of the transmission.


My Account Terms of Use


These terms and conditions of use (Terms of Use) apply to the Origin My Account service (Origin My Account), incorporating subject to eligibility the Energy Manager Tool (Origin Smart Solution). Origin My Account is provided by Origin Energy Retail Limited ABN 22 078 868 425 of 321 Exhibition Street, Melbourne, Victoria 3000 (us, we or our) on behalf of the entity or entities supplying electricity and/or gas to you. Origin Smart is provided by us on behalf of Origin Energy Electricity Limited (ABN 33 071 052 287) of 321 Exhibition Street, Melbourne, Victoria 3000 (Origin Energy Electricity).

We may from time to time review and update these Terms of Use, and any amendments made to these Terms of Use will be effective 7 days after publishing the amended Terms of Use on our website (Website). Your use of Origin My Account will be governed by the most recent Terms of Use and it is your responsibility to check the Website regularly for updated versions of the Terms of Use. Your continued use of Origin My Account represents your agreement to be bound by the most recent Terms of Use.

If you have previously used or registered for Origin Smart, these Terms of Use supersede the Origin Smart Terms of Use.

By using Origin My Account, you agree with these Terms of Use, and you warrant that you have the necessary capacity to enter into a binding legal contract. These Terms of Use govern your right to use and access Origin My Account and set out how we will handle your personal information and how we will communicate with you relevant to Origin My Account. You are also consenting to receive recommendations and offerings including marketing material relevant to the Origin My Account although you can manage how you receive this information. These Terms of Use will start and continue until terminated (Term). If you do not accept the Terms of Use in their entirety, you cannot use Origin My Account.

If you have any questions or problems during the course of using Origin My Account, please contact us at support@originenergy.com.au.

Terms of use

1. Eligibility

  1. Access to Origin My Account is subject to you meeting and maintaining certain eligibility requirements. These eligibility requirements may change over time.
  2. Origin My Account is exclusively available to Origin customers. If you are an Origin customer and you no longer meet the requirements to participate in any part of Origin My Account, we will notify you by email provided that you have not opted out of receiving emails from Origin. By agreeing to these Terms of Use you warrant that you are the applicable Origin Energy account holder and that you have the consent and any necessary permissions of the other individual householders relevant to that account to participate in Origin My Account.


2. Your Origin Bills

  1. In the unlikely event of any discrepancy between a bill issued to you and a bill accessed through Origin My Account, the former will prevail.


3. Online transactions

  1. Origin My Account may be used to complete certain transactions such as bill payments and changes of personal details. It is your responsibility to ensure that all data entered by you is accurate and that any transaction initiated through Origin My Account is successfully completed as intended. We do not accept any responsibility for your failure to complete any transaction where the data entered by you is inaccurate or you are unable to complete and provide evidence of confirmation of completion, for instance, by email confirmation from Origin or receipt number.


4. Information and Privacy

  1. We collect, use, hold and disclose your personal, credit related and confidential information (including metering data) where it is required under the regulatory requirements and in order to provide you with energy and related products and services. We may disclose this information to our related companies and our agents and contractors (such as mail houses, data processors and debt collectors) as well as to your distributor and other energy retailers for these purposes and more broadly in connection with our provision to you of energy and related products and services. We may also collect sensitive information about you or third parties (for example if you notify us that life support equipment is used at your supply address). If you do not provide this information to us, we may not be able to provide our products or services to you. Where possible, we will collect this information from you, but we may obtain this information from third parties (including credit reporting bodies). If you provide us with personal information about another person (such as an additional account holder), please make sure you tell them their information has been provided to us and make them aware of the matters in this privacy statement. 

    Our detailed privacy and credit reporting statements are available at www.originenergy.com.au/privacy. Our credit reporting statement explains the credit reporting bodies and service providers we disclose credit information to (including overseas), how our disclosure may affect your creditworthiness and how to access, correct or complain about our treatment of your credit information. Please contact us to request a paper copy.


5. Your use of Origin My Account

  1. When using Origin My Account, you agree that you will not directly or indirectly:
        a.    introduce any viruses or other malicious code to Origin My Account;
        b.    attempt to decompile, or reverse-engineer any part of Origin My Account or to obtain unauthorised access to Origin My Account or portions of Origin My Account that are restricted from general access or which you do not have access to as a user;
        c.    disrupt or interfere with the security of Origin My Account;
        d.    collect, or attempt to collect, any personal information about other users of Origin My Account without their express permission;
        e.    disrupt or interfere with any other user's enjoyment of Origin My Account;
        f.    create or use a false identity on Origin My Account; or
        g.    use Origin My Account in any manner not expressly permitted by these Terms of Use.
  2. You are solely responsible for the confidentiality and use of your username and password. You agree that you will be solely responsible for any activities or actions taken under your username and password, whether or not you have authorised such activities or actions. If you become aware of any unauthorised use of your username and password, you agree to notify us immediately at support@originenergy.com.au.


6. Licence to Origin My Account

  1. Subject to these Terms of Use we grant to you, during the Term, a non-exclusive, non-sublicenseable licence to access and use Origin My Account for your personal use without charge. Any commercial use of Origin My Account is expressly prohibited without our prior written consent.
  2. Origin My Account will be made available on-line at such URL as we notify to you from time to time.
7. Intellectual Property Ownership and Restrictions
  1. The contents of Origin My Account, including its “look and feel” (e.g. text, graphics, images, logos, and button icons), photographs, editorial content, notices, software (including HTML-based computer programs) and other material are protected under applicable laws protecting intellectual property.
  2. You will not remove, alter or conceal any proprietary rights notices incorporated in Origin My Account. Except as necessary for the use of Origin My Account on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, you will not reproduce or modify any part of Origin My Account. We and our licensors own all right, title and interest, including all worldwide intellectual property rights in Origin My Account.


8. Termination

  1. These Terms of Use may be terminated by either you or us at any time. If you choose to terminate these Terms of Use, you must notify us at support@originenergy.com.au. Upon termination of these Terms of Use you will not have access to Origin My Account. Termination of these Terms of Use by you or us will not affect any agreement under which we supply energy.
  2. We may suspend, terminate or alter any service provided within Origin My Account at any time.
  3. We may continue to make Origin My Account available to you after you cease to be an Origin customer at our discretion.
  4. Despite any other provision in these Terms of Use, this clause 8 and clauses 4, 7 and 9.2 survive the expiry or termination of these Terms of Use.


9. No Guarantee of Performance

  1. Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), we do not warrant that you will have continuous access to Origin My Account or that it will be error free.
  2. The performance of Origin My Account is subject to a number of variable factors, including but not limited to your internet connection and download speeds.


10. Exclusion of Warranties and Liability

  1. Except for the consumer guarantees under the Australian Consumer Law, we do not represent or warrant that any content is current, accurate, complete, that either Origin Smart or the content is error free or is appropriate for your specific requirements or circumstances or that Origin My Account will be continuously available.
  2. Except for any warranties or guarantees required or implied by legislation, including the consumer guarantees under the Australian Consumer Law, given the matters set out in clauses 2, 9, 11.3 and 11.5 we give no express warranty or guarantee in relation to the operation, appropriateness or performance of Origin My Account.
  3. Unless prohibited by law (including section 64A of Schedule 2 to the Competition and Consumer Act 2010 (Cth)) our liability to you under these Terms of Use, to the extent that it is fair and reasonable, given the matters set out in clauses 2, 9, 11.3 and 11.5, is excluded in relation to the operation, appropriateness or performance of Origin My Account.
  4. Except where we fail to meet a consumer guarantee under the Australian Consumer Law and notwithstanding any other provision of these Terms of Use we are not liable to you for indirect, incidental, special or consequential damages, or any loss of profit or loss of data. These Terms of Use set out the entire agreement between you and us. To the extent permitted by law, all implied terms are excluded.


11. Energy Manager Tool (Origin Smart Solution)

  1. This clause 11 applies if you have access to the Energy Manager Tool (Origin Smart Solution) within Origin My Account.
  2. The Energy Manager Tool is only available to eligible customers in Victoria and access to Origin My Account does not guarantee access to the Energy Manager Tool. Please refer to the summary of eligibility conditions for the Energy Manager Tool at www.originsmart.com.au
  3. In addition to any eligibility criteria, the availability of some of the Energy Manager Tool’s features is dependent on the availability of data from your electricity distributor. The Energy Manager Tool uses information originating from a smart meter installed on your property and operated by your electricity distributor. This information is then provided periodically (usually daily) to us. We are not responsible for any inaccuracies or delays in the information we receive. Whilst we will take reasonable steps to ensure the availability of the Energy Manager Tool to eligible customers, if there are circumstances that impact on our ability to continue to offer the Energy Manager Tool, we may terminate your access to the Energy Manager Tool and provide you with as much notice as reasonably possible.
  4. You understand that it is your responsibility to manage your electricity consumption, and that using the Energy Manager Tool will not guarantee lower bills.
  5. Any estimate of your bill will be a prediction based on assumptions that are explained in the ‘Frequently Asked Questions (FAQs)’ pages of the Origin Smart website (as updated from time to time) and the amount of the bill issued to you by Origin (Origin Bill) may be different. You acknowledge that the Origin Bill will prevail over any conflict or inconsistency of information or data produced by the Energy Manager Tool including bill estimates.
  6. We endeavour to provide current and accurate content, but any content including advice in relation to energy efficiency is to be used as a general guide only, due to the individual nature of residential housing construction, performance of appliances, variations in size efficiency, energy consumptions and usage time.
  7. If you use the Energy Manager Tool in conjunction with any equipment we provide to you for use with the Energy Manager Tool, the equipment must be approved by us for use with the Energy Manager Tool (and will be subject to separate Smart Equipment Terms of Use). You agree that you will not use any equipment with the Energy Manager Tool that has not been approved by us. We do not guarantee the behaviour or performance of any devices with The Energy Manager Tool not provided by us.
  8. We may allow you to provide feedback and post content on bulletin boards, blogs, and at various other locations within the Energy Manager Tool. Some of these locations may be able to be accessed and viewed by other users. By posting content and providing feedback you agree:
        a.    you are responsible for all content and feedback you submit and you may not post or transmit any message that violates any law or is otherwise inappropriate;
        b.    by submitting content, you agree that we may use any content you post in any way, including in future modifications of the Energy Manager Tool, other products or services, and advertising or marketing materials;
        c.    you grant to us, and you represent that you have all necessary rights to grant to us, a perpetual, worldwide, non-exclusive, royalty-free, sub-licenseable and transferable licence to use and reproduce all or any portion of that content and feedback.
  9. We have the right, but not the obligation, to monitor any content and feedback made available on the Energy Manager Tool. We reserve the right, in our absolute discretion, to block or remove any content and feedback contained on the Energy Manager Tool without notice, and to the maximum extent permitted by law we will not be liable in any way for possible consequences of such actions.
  10. If you use the Energy Manager Tool, you are requesting that we provide you with access to your meter and energy consumption data for that purpose.
  11. Depersonalised meter or energy consumption data may be used (including after termination of these Terms of Use) for research or analysis purposes.


12. Links

  1. Origin My Account may contain links to other web sites. We provide those links as a ready reference and not as an endorsement of those web sites, their operators or the goods, services or content that they describe.
  2. Other web sites, which are linked to Origin My Account (including social networking sites such as Facebook or Twitter), are not covered by these Terms of Use, and may have their own terms and conditions and privacy policies. If you choose to access these linked sites, you do so at your own risk. We are not responsible for and will not be liable in respect of the content or operation of those web sites or any of the goods, services or content that they describe. We are not responsible for and will not be liable in respect of any incorrect link to an external web site.
  3. You are not permitted to frame any part of Origin My Account, or extract content for any commercial purpose, without our express written permission.


13. Other things you should know

  1. In these Terms of Use, a reference to any legislation is a reference to that legislation, and any legislation that repeals or replaces it, as in force from time to time.
  2. These Terms of Use are governed by the laws of the Australian State in which the address of your Origin Energy account is located.
  3. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Use to be unenforceable, that provision or portion will be severed from these Terms of Use and the remainder of these Terms of Use will continue in full force and effect.

Social Media Terms of Use

We have a number of social media accounts, which currently include Facebook, Twitter, YouTube, Google Plus, LinkedIn and Instagram (collectively, they’re known as our ‘Pages’).

All content on Origin’s Pages is subject to the individual terms of use outlined as prescribed by each social media channel. You can find out more about their individual terms of use below:

By interacting with our Pages, you agree to be bound by these Terms of Use (“Terms of Use”). Origin may, in its absolute discretion, modify or amend these Terms of Use from time to time, and modifications and amendments will be binding to you once displayed here.


When you submit comments, images, audio, videos or other material (“User Content”) to any of our Pages, you agree that Origin can share and use your User Content (including in modified form), and can authorise others to share and use it. Origin may also continue to use and share User Content for any period of time beyond your removal of the User Content.

Content on Pages

Our Pages are provided for you to learn about our organisation, services and important information relating to energy. We want to create a safe, honest and supportive community, so we ask that you are respectful of all points of view, and refrain from personal attacks on other users.

Origin will monitor our Pages for any User Content that is offensive, profane, inappropriate, abusive, defamatory or threatening, or derogatory in any way. Origin also expects that you will not upload any User Content that is unlawful, including by being misleading or defamatory or spam.

Origin respects intellectual property rights. You may not submit User Content to our Pages that is not generated by you, or that may otherwise breach the intellectual property rights of others.

You should not upload User Content that may prevent others from using our Pages, or that may damage others’ computers. For example, you should not upload User Content that you think may contain programming bugs, or computer viruses, faults or errors.

If you do upload such User Content, we reserve the right to remove it from our Pages (and/or report it) without providing notice to you. We will also remove any unapproved User Content that is commercial in nature.

Origin wants to share our information with as many people as possible. However, repeated breaches of these Terms of Use may eventually cause the user to be reported and blocked.

The User Content uploaded to our Pages reflects users’ views, and does not necessarily represent the opinions of Origin. Origin does not endorse or guarantee the accuracy of User Content uploaded to our Pages. You should make your own mind up about whether to accept or rely on the statements made by users on the Origin Twitter page. Origin is not responsible for any loss or damage arising from use of the User Content.

Origin also excludes responsibility for any advertising material that may be displayed on our Pages by third parties.

Reporting content

If you believe that content appearing on any of our Pages violates another party’s intellectual property rights, breaches our Terms of Use or is otherwise illegal / inappropriate (eg. spam, or content that personally identifies a person), please contact Origin at socialmanager@originenergy.com.au and we will investigate.

Origin may report any content that is published on the Pages if we are notified that content infringes another’s intellectual property rights or breaches any provision of these Terms of Use.

Customer Service

Please note Origin recognises that sometimes people need immediate help and support. Our Pages cannot provide you with specific advice, emergency services or support. If you need emergency assistance please visit our emergencies page.

Sharing links to third party websites

We try to keep our social community informed by sharing helpful content from third parties or linking to information on their websites. We don’t own or control these third party sites and providing links to them on our Pages doesn’t mean we endorse or approve of the sites, or take responsibility for their contents. We do not warrant the accuracy of any content provided on the linked websites. Further, nothing on our Pages provides a licence or right for you to use any third party content. You need to abide by the terms of use of any third party website.


Please do not share your personal, financial or account information on our Pages. By agreeing to these Terms of Use, you also agree to our Privacy Policy.


To the extent permitted by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Pages by you.

We do not make any claims that the information or User Content on the Pages is appropriate or may be downloaded in all areas, countries or jurisdictions. The information contained in the Pages may not be accessed legally by certain persons or in certain countries. If you access the Pages, you do so at your own risk and you are responsible for complying with the laws of your jurisdiction.

Last published by Origin on: 16 May 2014