New South Wales
Prices current at 1 July 2015.
|Late payment fee
|– Market contract
||$12 (GST exempt)
|– Standard electricity retail contracts
||$10.90 (GST exempt)
|Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
|A 0.6% fee (inc GST)
|Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
|$2 (inc GST)
If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time.
||$11.04 (for Ausgrid)
$38.09 (for Endeavour Energy)
$88.72 (for Essential Energy).
|– Natural Gas
||$16.28 (for Jemena) or
$12.76 (for Envestra Albury) or
$12.76 (for Envestra Murray Valley NSW) or $52.01 (for Envestra NSW) or
$48.37 (for Central Ranges Tamworth).
These fees may change from time to time.
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate;
- If the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the energy ombudsman;
- If the bill is subject to an arrangement to pay by instalments under a payment plan;
- If any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
- If we are aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.