Additional Charges

Residential Customers

From time to time, you might be charged extra fees and charges. These vary depending on which state you live in so please take a look at the relevant state for you.

Australian Capital Territory

Prices current at 1 July 2015.

Fee type Cost
Late payment fee $12 (GST exempt)
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee (inc GST)
Connection Fee
If your home is de-energised and requires a turn on service order.
$72.68
Move – Special Meter Read
If you’re moving home and we need to request a special meter read.
$33.62
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2 (inc GST)
Disconnection fee
If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply.
These fees are set by your distributor and do change from time to time.
 
–  Electricity $72.68
–  Natural Gas $58.99
Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

New South Wales

Prices current at 1 July 2015.

Fee type Cost
Late payment fee
Exclusions Apply1
 
–  Market contract $12 (GST exempt)
–  Standard electricity retail contracts $10.90 (GST exempt)
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee (inc GST)
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2 (inc GST)
Disconnection/Reconnection fee

If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time.

 
–  Electricity $99.22 (for Ausgrid)
$99.00 (for Endeavour Energy)  
$99.22 (for Essential Energy). 
–  Natural Gas $16.28 (for Jemena) or
$12.76 (for Envestra Albury) or
$12.76 (for Envestra Murray Valley NSW) or $52.01 (for Envestra NSW) or
$48.37 (for Central Ranges Tamworth).
These fees may change from time to time.
   

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate;

  • If the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the energy ombudsman;
  • If the bill is subject to an arrangement to pay by instalments under a payment plan;
  • If any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
  • If we are aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.

Queensland

Prices current at 1 July 2015.

Fee type Cost
Late payment fee $12 (GST exempt)
Security deposit may be charged
Residential customers aren’t currently being charged a security deposit, but the energy codes  allow Retailers to ask customers for a security deposit in cases where there is bad credit or a credit risk.
$0
Dishonoured payment
Where your direct debit or cheque payment is not honoured or reversed by your financial institution.
We may pass on any bank fees that may apply.
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard. 
A 0.6% fee (inc GST)
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2 (inc GST)
Collector call fee
If we need to collect a late payment which includes a visit to  your home  by a field officer, we may charge you a collector call fee.
$30, if applicable
Disconnection fee  
–  Electricity $9.24
–  Natural Gas
For natural gas accounts, if your property is disconnected (e.g. when you move out of your property) a disconnection fee will apply. The amount of the disconnection fee is the amount your distributor charges us and we pass on to you.
$10.89 (for Envestra) or
$22.65 (for APT Allgas) and may change from time to time.

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

South Australia

Prices current at 1 July 2015.

Fee type Cost
Late payment fee $12 (GST exempt)
Connection fee
A fee will apply if your home is de-energised and requires a turn-on service order, or you’re moving home and a special meter read service order is needed.
$37.40
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee (inc GST)
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2 (inc GST)
Disconnection fee
If your property is disconnected (e.g. when you move out of your property) a disconnection fee will apply.
 
–  Electricity $37.40
–  Natural Gas $10.89

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

Victoria

Prices current at 1 January 2015.

Fee type Cost
Connection fee
The connection fee is the amount your distributor charges us and we pass on to you.
 
–  Electricity $27.48 (for Citipower),
$40.56 (for Powercor),
$18.16 (for AusNet Services),
$16.06 (for Jemena AGL) and
$44.81 (for United Energy).
Disconnection fee
If your home’s energy  is disconnected (e.g. when you move out of your property) a disconnection fee will apply.

The amount of the disconnection fee is the amount your distributor charges us and we pass on to you.
 
–  Electricity $27.84 (for Citipower),
$42.92 (for Powercor),
$18.16 (for AusNet Services),
$27.45 (for Jemena AGL) and
$44.81 (for United Energy).
–  Natural Gas $6.88 (for Multinet),
$9.46 or $12.76 for metro and non-metro locations respectively (for Envestra) and
$9.45 (for AusNet Services.
Over the counter payment fee
May apply for over the counter payments made at an Australia Post outlet.
$2 (inc GST)
Card payment fee
May apply to electricity and natural gas bill payments made by Visa and MasterCard.
A 0.6% fee (inc GST)

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.


Got questions about your bill? Send us a message or call us on 13 24 61.

If you’re a business customer you can find more information on additional charges here.

All amounts include GST, where applicable.