7 am - 9 pm, Monday to Friday
Manage your home energy accounts in the one place.
Have a question about your bill? Need to make a payment? Or simply interested in learning more about your home energy usage? You can do it all through My Account, any time.
Pay your latest bill, advise us of a recent bill payment or set up direct debit.
Pay my bill
Advise us of a payment
Set up direct debit
Quickly and easily change your account or contact details, add account holders, change energy plans or tell us how you’d prefer us to communicate with you.
Change my plan
Update my account details
Let us help you with questions about your latest bill, your billing history and how much energy you’ve used, or find out more about our charges and how they're calculated.
View my bills
How to read my bills
No more paper bills on the kitchen bench. Get a copy of your bill emailed to you. You’ll be able to save it to your computer or access your bills anytime, through My Account.
Set up email billing
If you’re a concession cardholder, you could be eligible for a state government rebate or concessions on your electricity and natural gas bill. Or if you have someone on life support equipment at your home, please let us know.
Find out more about concessions & rebates
Register life support equipment
We have a great range of energy saving tips for every corner of your home.
Energy efficiency tips
High bill checklist
You can pay your bill, check your account balance or order replacement LPG to be delivered to your door.
Manage my LPG account
Order LPG for my home