Our approach

What sets us apart at Origin is not only what we do, but how we do it.

Origin’s approach to sustainability is anchored in Our Compass. It guides the decisions we make, the actions we take and the behaviours we display as an organisation.

A sustainable Origin

For Origin to be sustainable and here for the long term, it’s critical we understand what’s important to our stakeholders and make good decisions now. Our Compass guides our decisions and our behaviours to help us achieve this.

We believe we must demonstrate how we are meeting the needs and expectations of those who are most interested in our business - our customers, investors, our people and the communities in which we operate.

Message from our Managing Director

Energy is a topic which dominates public and political debate around the world, and attracts a breadth and diversity of opinion like few others. It is not hard to see why.

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defining what is material

We continually identify and monitor the risks to our business and listen closely to our stakeholders to understand from these two perspectives what is important to the sustainability of Origin’s business. We call these risks and issues of most interest to our stakeholders 'Material Aspects'.

We believe if we manage these Material Aspects well, we can be confident of a successful and sustainable business.

Duty of care

In everything we manage, our first principle is our Duty of Care. This requires us to, at a minimum, comply with the relevant laws, regulations and contractual obligations imposed on us by others. Where practical and desirable, we choose to impose on ourselves additional standards to create better outcomes.

When our Duty of Care is fulfilled, we then strive to create value in how we manage our Material Aspects, from improved delivery and efficiencies; to better, innovative and value-enhancing outcomes. Where possible, we seek to distribute this created value so that our customers, investors, our people, business partners and the communities in which we operate benefit.

Material aspects

Our customers

We provide value through innovative products and a commitment to care. We’re committed to delivering a positive customer experience. We do this by understanding customer needs, delivering reliable and competitive energy products and solutions, and providing an efficient service.

Our people

We are committed to creating a safe and rewarding workplace for our people. Origin employs more than 6,700 people predominantly across Australia, New Zealand and the Pacific. The health and safety of our employees and contractors is our first priority.

The environment

All forms of energy production and distribution impact the environment. As a responsible, integrated energy company, we strive to make the right choices and ensure our footprint is minimised.


Reliable and affordable energy underpins prosperous societies. Origin respects the right and interests of the communities in which we operate, and we are mindful of the responsibility that comes with being an energy provider.

Sustainability report 2014

We believe that energy needs to be provided reliably, at an affordable cost and in an environmentally responsible way.

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Stakeholder engagement

Our challenge as a business is to find the right balance between the differing and often competing needs of our stakeholders. We define our key stakeholders as our customers, communities, employees, investors and business partners. What we learn through direct engagement we supplement with structured qualitative and quantitative stakeholder research.

Engaging with stakeholders (2 pages)


The decisions we make, the actions we take and the behaviours we display as an organisation are guided by Our Compass. Our Compass guides us in making good decisions and choices that are respectful of all our stakeholders. It defines our Purpose, Principles, Values and Commitments.

Our compass


GRI has pioneered the development of the world’s most widely used sustainability reporting framework, the G4 Sustainability Reporting Guidelines.