Emergencies and gas leaks
 


In case of an emergency with your gas or electricity supply, please select from the numbers listed below. Refer to our home safety tips or business safety tips for a summary of precautions.


  Emergency phone numbers
  Natural Gas
    VIC   13 27 71
    SA, QLD, NT   1800 808 526
    NSW   1800 676 300
  Electricity
    VIC   13 24 61
    QLD   13 19 62
    All other states   1800 500 617
  LP Gas
    National   1800 808 526
  Auto Gas/ Vital Gas   1800 033 111
  (vehicle fuel on service station forecourt)

In extreme situations where there is risk to life and property, contact the emergencies services by phoning 000. 


Gas emergencies
Call the Origin Energy emergency contact number if:
•   There is a strong smell of gas by your meter or cylinder.
•   You can smell gas in the air.
•   If there has been an explosion or fire.
•   You can smell gas in a highly populated area such as a shopping centre, school or the city.
•   You are aware of damage to gas pipes either on a property or street.


Electricity emergencies - what to do
•   In an electrical emergency, if it is safe to do so and and if there is no danger of you  being electrocuted, shut off the power.
•   If you see someone suffer an electric shock, refer to our safety tips for electric shocks.
•   If there is an electrical fire, use dry powder or CO2 extinguishers. Never use conductive extinguishers such as water or foam on electrical fires.


Gas leaks - what to do
•   If you smell gas inside a building which you believe to be coming from a gas appliance or a section of the gas pipe connecting your appliances (i.e. after the meter or the cylinder) follow our safety tips for gas.
•   If you have LP Gas appliances, you may detect a slight gas smell coming from an appliance when the LP Gas cylinder is low in gas. If this occurs and you are not confident you are running out of gas, please call Origin Energy on 13 24 62.
•   Once you have taken precautions to ensure the situation is safe, then you can call our gas appliance service number to arrange for a technician to locate and repair the leak.
•   Remember: any person undertaking work involving gas must be properly licensed.
•   If you smell gas in the street or on your property before or including the meter you must contact the relevant Natural Gas number above. The leak will be located and repaired.
•   Make sure you follow our safety tips for gas leaks.


Note that charges apply for attendance to natural gas leaks if:
•   The gas leak is detected after the gas meter, i.e. in your gas piping or at an appliance.
•   The leak is a result of damage to gas mains, meters, the supply pipe between the main and meter or any associated equipment.
•   There is no leak but there is damage to the mains or meter which needs to be repaired.