Emergencies

In case of an emergency with your gas or electricity supply, please select from the numbers listed below. Refer to our home safety tips or business safety tips for a summary of precautions.

Natural gas
VIC 13 27 71
SA, QLD, NT 1800 808 526
NSW 13 19 09

Electricity
VIC 13 24 61
QLD 13 19 62
All other states 1800 500 617

LPG
National 1800 808 526

Auto Gas/ Vital Gas

(vehicle fuel on service station forecourt)
National 1800 033 111

In extreme situations where there is risk to life and property, contact the emergencies services by phoning 000.

Gas emergencies

Call the Origin Energy emergency contact number if:

  • There is a strong smell of gas by your meter or cylinder
  • You can smell gas in the air
  • If there has been an explosion or fire
  • You can smell gas in a highly populated area such as a shopping centre, school or the city
  • You are aware of damage to gas pipes either on a property or street.

Electricity emergencies - what to do

  • In an electrical emergency, if it is safe to do so and and if there is no danger of you  being electrocuted, shut off the power
  • If you see someone suffer an electric shock, refer to our safety tips for electric shocks
  • If there is an electrical fire, use dry powder or CO2 extinguishers. Never use conductive extinguishers such as water or foam on electrical fires.

Gas leaks - what to do

  • If you smell gas inside a building which you believe to be coming from a gas appliance or a section of the gas pipe connecting your appliances (i.e. after the meter or the cylinder) follow our safety tips for gas
  • If you have LPG appliances, you may detect a slight gas smell coming from an appliance when the LPG cylinder is low in gas. If this occurs and you are not confident you are running out of gas, please call Origin Energy on 13 24 62
  • Once you have taken precautions to ensure the situation is safe, then you can then you can call a licensed gas fitter to arrange for the leak to be located and repaired.
  • Remember: any person undertaking work involving gas must be properly licensed
  • If you smell gas in the street or on your property before or including the meter you must contact the relevant Natural Gas number above. The leak will be located and repaired
  • Make sure you follow our safety tips for gas leaks.

Note that charges apply for attendance to natural gas leaks if:

  • The gas leak is detected after the gas meter, i.e. in your gas piping or at an appliance
  • The leak is a result of damage to gas mains, meters, the supply pipe between the main and meter or any associated equipment
  • There is no leak but there is damage to the mains or meter which needs to be repaired.
 
Supply chain