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Contact us - customers

 
 

Want to pay your bill?

Our automated phone system is available 24 hours a day, 7 days a week. Please have your credit card and your most recent bill available to ensure prompt service. Call 1300 658 783 (Credit card payments only).

 

Residential Electricity/Natural Gas

8am - 6pm local time

  1. Account/billing queries
  2. 13 24 61
  3. (VIC/SA/NSW/QLD)
account queries
 
  1. Energy offers
  2. 13 24 63
  3. (VIC/SA/NSW/QLD)
General queries
 
Find out more:
What can we do for you?
  1. Transfer my account to a new address
  2. Establish a new account (connect)
  3. Finalise my account (disconnect)
  4. Switch to Origin
 

Small to medium enterprise

8am - 6pm local time

  1. Account enquiries
  2. 1300 661 544
Account queries
 
  1. Energy offers
  2. 1300 730 533
  3. (VIC/SA/NSW/QLD)
General queries
 
  1. LPGas
  2. 13 24 62
LPG queries
 
Find out more:
What can we do for you?
  1. Sign up online
  2. Request a call back
  3. Update my details
 

Commercial and industrial

8am - 6pm local time

  1. General enquiries
  2. 13 23 34
General queries
 
  1. LP Gas enquiries
  2. 13 24 62
LPG queries
 
  1. Fax
  2. 1800 065 420
 
Find out more:
What can we do for you?
  1. Energy efficiency
  2. Energy reporting
  3. Power factor correction
 

LP (cylinder) Gas/ Green LP Gas

8am - 6pm local time

  1. LP Gas queries
  2. 13 24 62
  3. (National)
LPG queries
 
Find out more:
What can we do for you?
  1. Cylinder Orders (home delivery)
  2. Establish a new account (connect)
  3. Finalise my account (disconnect)
  4. Transfer my account to a new address
  5. Account/billing queries
 

Green Energy products

8am - 6pm local time

  1. 13 GREEN
  2. 13 47 33 6
  3. (VIC/SA/NSW/QLD)
Green queries
 
Find out more:
What can we do for you?
  1. Green electricity options
  2. Switch to GreenPower
 

Moving

8am - 6pm local time

  1. 13 MOVE
  2. 13 66 83
  3. (VIC/SA/NSW/QLD)
Moving queries
 
Find out more:
What can we do for you?
  1. Connect
  2. Move your account
  3. Disconnect
 

Origin Shops

8am - 6pm local time

  1. Shop enquiries
  2. 13 14 27
  3. (VIC/SA)
Shop queries View catalogue
 
Find out more:
What can we do for you?
  1. Find your nearest Origin shop
  2. See our product range
 

Sustainable Products

8am - 6pm local time

  1. Solar
  2. 1300 791 468
  3. (National)
Solar queries
 
  1. Rainwater tanks
  2. 1300 791 468
  3. (VIC only)
Rainwater queries
 
Find out more:
What can we do for you?
  1. Solar Electricity (PV) Systems & Solar hot water
  2. Rainwater tanks
  3. Carbon Offsets
  4. Origin Ecostore   
 
  • Overseas?
  • International customers can call us on +61 3 8635 3485