Moving business FAQs
Post-submission
I am still unclear about my new charges. Can you clarify these?
Without knowing your meter type we can’t tell you your exact charges. That’s why we include the charges associated with all possible meter types in your area, both during the sign up process and in the email confirmation sent to you.
We will post you a copy of your agreement, which includes confirmation of your charges.
I need my request completed on a certain date, but was only able to select a later date. Why can’t I have my connection sooner?
In order to action your request, we need to contact your energy distributor to arrange an appointment, during which they will connect/disconnect your supply. The timeframes indicated reflect the lead time required to arrange this, taking into account time required for us to process your application.
Our online application will only allow you to select the dates available.
I’ve just submitted my application – so what happens next?
After you submit your application, we will send you an email containing your energy agreement and related information. We’ll also send you a copy of your energy agreement and related information in the mail, confirming the applicable charges.
Rest assured, there’s no need to call us. We will only contact you if we need to check your details. Your application will be processed 2-3 business days prior to your requested date. If you required disconnection of your electricity, it will take place any time between 7am and 7pm on your elected date (this time cannot be nominated).
