Information for Jackgreen customers

Jackgreen is unable to continue as an electricity retailer. This change in status is because the company was suspended from the National Electricity Market by the independent market operator on 18 December 2009.

This action triggered an automatic transfer of your electricity account to another electricity retailer to maintain your electricity services. These arrangements have been put in place by the relevant State Government to ensure continuity of electricity services.

You have been transferred to a retailer (from 19 December 2009) based on the property location for your Jackgreen electricity account.

No. No one will be disconnected as a result of this event.

If you are a life support customer, it is important that you urgently contact Origin on 13 24 61 to ensure that we are fully aware of your medical situation. As a life support customer, you will need to advise us directly even if you have previously registered your status as a Life Support customer with Jackgreen or another retailer.

The retailer you have been transferred to depends on the location of your property.

Most Jackgreen customers who have been transferred to Origin will have received a letter from Origin. Any concerns or urgent matters can be discussed with our Customer Care team on 132 461.

No. This event only affects electricity accounts. There is no impact on gas at all, and you continue with the same gas supplier.

Origin is unable to assist you with any complaints about Jackgreen services. If you are not able to resolve your complaint, you can contact the Energy Ombudsman in your state.

If you have become a customer of Origin you should have now received a letter from us explaining:

• The new arrangements for your electricity account
• The terms and conditions of your electricity supply
• Your options for staying with Origin or moving to another retailer.

We will also be pleased to outline our green products and offers to you.

GreenPower arrangements will not automatically transfer. Origin is the number one provider of green energy in Australia and we would be happy to discuss the range of green products we offer.

Yes. You can choose Origin and our sales team will be pleased to discuss our range of contracts, products and offers. You can call our Sales Team on 132 463.

If you had chosen to transfer to Origin, this transfer will still take place and you will become an Origin customer on the contract to which you agreed at the time.

If you were about to transfer from Origin to Jackgreen, the transfer will not be completed. You will remain an Origin customer on your current contract arrangements.

Origin will supply electricity at the notified (regulated) prices in Queensland and at its standard published rates in Victoria.

We will be pleased to discuss our range of contracts, products and offers with you, including our various award winning green products. Our sales team can be contacted on 132 463. You can also choose to speak to other retailers about electricity offers and contracts.

Yes, by now you should have received a final account from Jackgreen. This will have been based on an independent estimate of your electricity use to midnight on 18 December 2009. If you have not already received your first Origin account, please call our Customer Care team on 13 24 61.

Once your final Jackgreen bill has been paid, Jackgreen should stop debiting money from your account. Your payment arrangements with Jackgreen will not automatically transition to Origin so you will need to speak with a member of our Customer Care team to establish these arrangements. Otherwise, you will need to pay your Origin accounts using a different payment method. You can contact us on 132 461.

If you are eligible for a concession, contact your new retailer with details of your concession. You can contact Origin on 132 461.

You can continue to use this facility but will need to contact Centrepay and ask for your payments to be made to Origin.

Your payment arrangements with Jackgreen will not automatically transition to Origin. If you wish to continue to pay by this method, please call our Customer Care team on 132 461 and we will establish a suitable payment plan for you.

Yes, your Life Support Rebate will continue and Origin will be made aware of your need for life support equipment, so you won’t need to worry about being disconnected.